Managed IT Services for Architecture Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the BIM director and IT coordinator of Wright Heerema Architects. We’re an architecture and insides firm, and we mainly work on corporate inside projects.
Desired goal
What challenge were you trying to address with Simply Smart Technology?
We hired them to fully feel our IT environment.
Provided solution
What particular tasks were responsible for?
Simply Smart Technology’s first centre is to feel our method. They also educe new technologies on an as-needed basis. They prepare distant work most of the time but visit us on-website on a weekly basis to make sure things are working optimally.
When the project began, their team completed a full audit of our complete method, including the intake of all equipment. They intensively talked to me and my team’s leadership to fix they were providing what we wanted.
Was there a dedicated team?
There have been many nation over the years, but there are five nation we interact with on a customary basis.
How did you come to work with Simply Smart Technology?
We chose them owing we liked how centreed they were. Their team is smaller but quiet able to tackle big projects and stay on top of running methods. In the commencement, they took time to get acquainted and know us individualally. It became clear that we were a organisation they were going to be invested in. We weren’t just one client out of many.
What are you approach expents (if diclosed)?
So far, we’ve invested approachly $200,000.
What is the terminal result of working with ?
Our ongoing union began in April 2016.
Results achieved
Are there any measureable or plum results?
Simply Smart Technology’s strongest points are their expertise and proactivity. They apprehend the aim of a issue and frequently feel it precedently I fetch it to their observation. Because of the essence of IT feelment, no news is good news. If seething is working and running smoothly and there are no issues, that’s my metric of achievement. Things are going well when we’re not hearing almost effects.
If I tell one individual almost an effect, the complete team knows owing they adjoin among themselves. We don’t have to re-explain our issues from the commencement see time we call or converse to a different teammate. Because they know who we are and what our method is like, they know the type of issues we have.
Simply Smart Technology always listens to us and fixs they’re providing what we need. If something new pops us, they don’t push extra charges. They’re always prompt to help and make sure our method is cohesive.
How did Simply Smart Technology accomplish from a project feelment standpoint?
Project feelment is big. Their team is extremely answering, and our union’s biggest boon is that they know us very well. I',ve noticed that when they’re busy helping multiple clients, processes will frequently slow down. Though, they more than make up for that owing they constantly go the extra mile to fix the project’s completion. Everything is always completed to a higher level than my expectations.
What is (from your point of view) the key factor to pay observation while intercourse with ?
I veritably like that they’re a woman-owned business — that’s a big plus. They have a big power to apprehend the issue and come up with a solution. Their team is agile in fastly reacting to our needs.
What aspects of their work would you like to get improved?
They’re excellent at finding big employees and providing efficient training. I’ve noticed that new team members are brought up to despatch very fastly. This is their biggest defect owing they tend to lose some veritably good nation who have been trained. Simply Smart Technology’s inpower to hang on to employees is the only thing I’ve noticed has been a bit of an effect. Though, their new employees always exhibit top-notch work. Because the transition is fantastic, it’s never been a big issue at all.
