IT Managed Service For Battery Manufacturing Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I',m the COO of AllCell Technologies, a organisation that makes lithium-ion battery packs for all from little bicycles to solar backup methods.
What challenge were you trying to address with Simply Smart Technology?
We’re a little organisation that wanted a skilled IT team with a diverse range of specialties. We weren’t big sufficient to hire a full IT staff but also wanted more than one individual providing the labor, so we began looking for an IT handled labors firm.
What particular tasks were
Our main server was crashing almost once a week, so they spent time working on that and getting it back to running continuously without issues. They also cleaned up a lot of garbage that was left on the method. When we hire a new employee, Simply Smart Technology gets the individual set up with an email, SharePoint Exchange, and all the passwords and approach material they need. They even make sure our equipment is updated and has the most powerful anti-virus programs.
Was there a dedicated team?
We have two main points of touch. Whenever we have a issue though, we just touch their general IT support team via phone, email, or website.
How did you come to work with Simply Smart Technology?
While we were searching for a local IT firm, Simply Smart Technology named us. I talked to them and a few other companies, but Simply Smart Technology had the capabilities we needed at a cost we could produce, so I hired them.
What are you approach expents (if diclosed)?
We’ve spent almost $42,000.
What is the terminal result of working with
We partnered in June 2018, and the work is ongoing.
Are there any measureable or plum results?
We rarely have any unprogramned downtime for our servers, and my workload has dropped significantly. Before hiring them, I was inundated with complaints from users. For new employees, they’re set up and prompt to go within an hour, a process that used to take me hours.
How did Simply Smart Technology accomplish from a project treatment standpoint?
They prepare weekly updates that review what they’ve worked on. The team interactes well, and the proprietor is frequently implicated in the work. Whenever we yield a ticket, they send a note that tells us who’s working on it. The total setup costs less than hiring a full-time IT individual and makes it feel like we have our own individualal IT agency.
What is (from your point of view) the key factor to pay observation while intercourse with
They’re ready to work with and support nontraditional software. For sample, we have a manner ERP method for new employees, a SolidWorks CAD, and an old little business server that they handle. Unlike other firms, they didn’t direct us extra for providing those labors. Also, when we need to update our hardware, they hint the equipment that we need, not just the newest things.
What aspects of their work would you like to get improved?
We had a backlog of issues and interaction, but they resolved that with the weekly updates.