Dev Support for E-Commerce Automation Product
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Inventory Source is an Ecommerce Automation organisation that prepares an automation platform to retailers and suppliers, allowing them to work better unitedly. I am the Managing Director, leading all strategic initiatives.
Desired goal
What issue was the preparer supposed to deal with?
SourceFuse?We have leveraged the Sourcefuse outgrowth team for over 10 years to help our US Developers create and maintain our platform. We have also augmented our US support team with a 24x7 Sourcefuse support team.
What were your objectives for this project?
The goal of our platform is to prepare reliable and fast syncing capabilities for ecommerce merchants who are in need of syncing tens of thousands of fruits and orders to and from their ecommerce store.
Provided solution
What were the reasons for choosing ?
They were the only importance. Their strategic capabilities and estate apprehension were unmatched.
Describe the project and the labors they prepared in detail.
- New Integration Development: Integrating new trading partners and platforms via API, flat file, and electronic data interchange (EDI) into the core platform.
- Integration Maintenance: Monitoring and optimizing the platform as a total by leveraging different AWS technologies.
- Product Improvement: Finding ways to increase the despatch and reliability of our fruit',s automation to ultimately prepare our clients a better labor.
- New Feature &, Functionality: As our platform scales, working with our leadership teams to find ways to instrument the technology certain for new business goals on our platform.
Were there any dedicated managers or teams that you worked with?
Support treatment and 24/7 technical support capacities to prepare our clients with help while using our fruit. Development and infraconstruction teams to both educe new features, integrations, and infraconstruction as our client base grows and fruit needs evolve. QA Team dedicated to validate outgrowth initiatives as they are completing to fix client expectations are met properly.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
The SF led outgrowth and support prepared us new features and functionality (and 24x7 support) that we were able to roll into reward pricing programs, resulting in a 32% increase in ARPU.
How was project treatment arranged and how powerful was it?
The SF team is self adequate with an organizational construction of managers and leads, taking requirements from the inner team and driving tasks to completion.
What precisely do you attend to be the key specialty of ?
The condition of the team',s expertness sets and expertise in their relative areas.
