Internal stakeholders are pleased with the team’s ability to deliver exceptional services on a consistent basis. Customers can expect dedication and professionalism.
When the project began, the team already demonstrated its ability to provide excellent service through smooth setting-up procedures. Specialty Answering Service continues to be prompt, responsive, and professional at every level. They are keen to provide the highest-quality associates.
The team’s services save time and money for the client. Specialty Answering Service gives regular updates without delay.
Now, they never miss a call from clients. Specialty Answering Services addressed issues quickly and were very prompt.
The vendor successfully managed an increase in call volume. Their team continued to provide good service in the meantime. The workflow was excellent and their team offered excellent customer care.
Specialty Answering Services provides value to the law firm. Both services are seamless. It has helped with the conversion of leads.
Specialty Answering Service provided excellent service and experienced telesales representatives for the project.
Efficiency and productivity have both increased thanks to interruptions being intercepted by Specialty Answering Services. Dedicated and available, Specialty Answering engineered a simple onboarding and quickly instituted a smooth workflow.
The relationship deteriorated due to unprofessional customer service (e.g., keeping customers on hold, not monitoring representatives) and inappropriate billing practices. Customers have given negative feedback and business has suffered as a result of Specialty Answering Service’s involvement.
Thanks to Specialty Answering Service, the client is now able to focus on other business operations without the risk of fraudulent phone calls reducing efficiency. The team has an analytic offering that’s exceptional for tracking call volumes. They’ve been quick to respond and implement changes.
