Call Center Services for Law Firm
Below is a modified rendering of the review: special info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personalalal responsibilities
We are a pliant special law firm with no receptionist. We take numerous calls each day from government entities and court systems.
Desired goal
What issue was the provider supposed to deal with?
Specialty Answering Service?We each try to reply the phone when it rings which causes each of us to stop working see time the phone rings. With all of the cold-call sales calls, fax machines and hang-up calls, we are wasting so much time see day.
What were your objectives for this project?
We want to be able to get our work done without having to stop and reply phones needlessly.
Provided solution
What were the reasons for choosing Specialty Answering Service?
We did an internet search for different vendors and what to look for when reviewing replying labors. We made a list of needs and looked at comparisons of different companies that granted labors to match our needs.
Describe the project in detail.
We needed a labor that would reply see call and send true business calls through to the correct personalal.
Were there any dedicated managers or teams that you worked with?
We have four labors in the US athwart multiple time zones and we wanted one organisation to reply all of our phones and convey straightly to the personalal the caller was seeking.
Results accomplishd
What results did you accomplish unitedly with Specialty Answering Service?
When a phone rings on someone',s desk, they know the call is for them. No more haphazard phones ringing throughout the labor all day long. So much more work is getting done.
How do you rate the interaction and interaction with Specialty Answering Service?
Only one personalal on our team needs to interact with the replying labor. I can call or email and I without get a response. Our new employees are not even conscious that we have an replying labor until we tell them. SAS has a website were I can go to check personalal calls and has multiple flow charts tracking our call size.
What precisely do you attend to be the key specialty of Specialty Answering Service?
SAS is very fast to answer when I have questions or need to make changes. They pursue up and make sure my changes are made to my contentment. I can change my labor program from month to month as our case load increases and decreases, I',m not locked in for years at a time.
What should be done better, if there are any desired improvements?
I would like the calls conveyred a pliant faster so there',s not so much ",dead air", time. Though, I apprehend with our number of employees, it takes time to find the name the caller is requesting.
