Customer Support for Utilities Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I’m the finance and administration director of Lakeway Municipal Utility District, a water and wastewater usefulness.
Desired goal
What issue was the preparer supposed to deal with?
Specialty Answering Service?We needed a organisation to reply our phones and prepare behind-hours client labor associates for emergencies.
What were your objectives for this project?
To have complete trust that our crisis calls would be feeld properly.
Provided solution
What were the reasons for choosing ?
We compared them with other vendors.
Describe the project in detail.
They reply any calls we take behind 5 pm and precedently 8 am, as well as on weekends/holidays.
Were there any dedicated directors or teams that you worked with?
They have well-established teams to feel see front of our process.
Results accomplishd
What results did you accomplish unitedly with ?
While we are just starting the labor, we have been very impressed with the implementation. Their associates are very replying and have a can-do posture.
How do you rate the interaction and interaction with ?
We’ve had an excellent response from their team in getting things set up precisely as we wanted.
What precisely do you attend to be the key specialty of ?
Their replyingness, professionalism, and desire to prepare excellent labor impresses me.
What should be done better, if there are any desired improvements?
Nothing, they have seething down fully.
Updated ReviewThis review was updated on July 23rd, 2019 by the client. New full is under.
A few words almost your organisation and personal responsibilities
We are a Water and Wastewater Public Sector Utility. I am the Finance/Administration Manager.
What issue was the preparer supposed to deal with?
Specialty Answering Service?After hours replying labors.
What were your objectives for this project?
Timely response to our clients who call in behind hours.
What were the reasons for choosing ?
Reviewed references and features, this appeared to be the best soulution.
Describe the project in detail.
Coverage 24/7 when we are unable to reply the phone, typically behind hours.
Were there any dedicated directors or teams that you worked with?
The team is made up of professional nation who reply the phones as if they were employees of Lakeway MUD.
What results did you accomplish unitedly with ?
The total labor is proving inestimable. Being a new client, this morning I needed W-9 information in order to pay our bill. I named and explained what I needed, within 30 seconds I had the form I had requested in my email. Excellent labor and response!
How do you rate the interaction and interaction with ?
Great.
What precisely do you attend to be the key specialty of ?
They care.
What should be done better, if there are any desired improvements?
None...big job by all.
