Answering Services for Residential & Commercial Cleaning Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the co-owner of a cleaning labor firm.
Desired goal
What challenge were you trying to address with Specialty Answering Service?
We needed a call center to prepare answering labors for our cleaning firm.
Provided solution
What particular tasks were responsible for?
I expected them to pursue our script, but they failed to take on even behind we adjusted it 20 times. They would leave the client on hold for three to four diminutives, billing us for see diminutive and resulting in unnamed directs. They would say things that weren’t in the script as well.
We named and addressed these issues with them, but their total process was unprofessional. We had clients who would get frustrated when calling to reschedule appointments and tell us seething when we showed up to their houses. All of our calls were recorded, so we believed what our clients were effective us.
They didn’t pursue what we asked them to do. They billed for haphazard changes and sent invoices twice in the same month. We had so many complications with them. We reflection it would be a smooth process when we began and thus gave them the boon of the doubt, but realized they weren’t professional behind four months.
How did you come to work with Specialty Answering Service?
Initially, their cost standard ($200 per month) stood out to us.
How much have you invested in them?
We spent almost $3,000.
What is the terminal result of working with ?
We worked with them from January–April 2018.
Results achieved
Describe the contact this engagement has had on your business.
Our clients have given denying feedback on their labor. We’ve now establish out that they’re putting things up almost us on other websites, causing us to lose business. We’re currently looking to hire another answering labor.
How was project treatment handled?
They didn’t have a project director, nor did they hear back to what their representatives were assertion to clients until we complained almost it. They had three different items on our bill other than the $200 per month direct that they never explained, even though we asked almost it frequently. We realized the calls weren’t as long as what they were billing us for. We had a lot of issues with them coming up with haphazard directs like that. We contacted them numerous times to find a solution, but they just kept giving us excuses and claiming to have test.
In what specific areas can they better?
If the client is assertion that a call shouldn’t be so long and are asking for a credit for it, then they should hear to the client and try to cooperate.
What advice do you have for clients with correspondent needs to yours?
They had a Google page, but have since removed it so that no one can see bad reviews like the one we left.
