Call Center Services for IT Firm
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Managing limb of IT labors firm. B2B and Consumer IT Services and MSP labor provider.
Desired goal
What issue was the provider supposed to deal with?
Specialty Answering Service?Automating inbound call flows
What were your objectives for this project?
Logical scripted call flows for all our inbound calls.
Provided solution
What were the reasons for choosing Specialty Answering Service?
Received separate proposals from different vendors and phone consultations. SAS was the most attentive and professional.
Describe the project in detail.
Inbound call flows for all our inbound calls.
Were there any dedicated managers or teams that you worked with?
4 dedicated agents and a supervisor as well as programmers and script creation from skilled telesales reps.
Results accomplishd
What results did you accomplish unitedly with Specialty Answering Service?
We hear to our calls and adviser the CSR reps.
How do you rate the interaction and interaction with Specialty Answering Service?
Excellent labor from their team
What precisely do you attend to be the key specialty of Specialty Answering Service?
Even as time goes on, the labor levels stay high.
What should be done better, if there are any desired improvements?
No.