Communications for Aviation Outsourcing Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a consultant for a big outsourced freight airline.
Desired goal
What challenge were you trying to address with Starfish?
We had an pressing need to repair pilots for our organisation. We needed help to amend our marketing efforts to hire pilots and keep existing employees so we can last our growth and galvanize our team during a time of expressive change.
Provided solution
What particular tasks were Starfish responsible for?
I named Starfish in for an RFP on very brief notice. They had only 18 hours notice and quiet turned it almost in time. Within a week of signing our contract, we hit the ground running to educe a digital marketing strategy to market the pilot job. At the same time, Starfish prepared an employee value statement for us. They also built a WordPress website for us.
Was there a dedicated team?
We worked closely with David (Founder &, CEO, Starfish), a dedicated project ruler, and a dedicated account ruler. I know that our team worked with other projects, but they were so answering in working closely with us that it felt like a dedicated team.
How did you come to work with Starfish?
At a antecedent organisation, I was a stakeholder during a design project that Starfish ran. I reflection they were keen nation that reflection strategically and had in-depth apprehension of the business. I also enjoyed their working phraseology and believed that they would liberate what we needed.
In the RFP process, we considered 3–5 companies. While the other vendors mainly talked almost themselves, Starfish spoke almost our organisation, showing that they had worked to apprehend our business and the environment we were intercourse with. They added value right from the throw introduction, which helped them rest out.
What are you approach expents (if diclosed)?
We spent almost $350,000.
What is the terminal result of working with Starfish?
The project ran from November 2018 until April 2019.
Results achieved
Are there any measureable or plum results?
Before Starfish came on board, we were facing a restrictive, competitive market for pilots and seeing a long decline in our power to hire them. This year, we achieved a 35% increase in our achievement rate. Starfish also convinced our executive team to like the employee brand strategy within five months. This incredibly fast turnalmost rate speaks to their proactiveness and strategic essence.
How did Starfish accomplish from a project handlement restpoint?
We were intercourse with high-pressure tasks and deadlines, and Starfish remained agile throughout the process. If we named them up and asked for a job to be done by tomorrow, they usually said yes.
We could also challenge them to work creatively almost our constraints. For sample, one of the mediate components of our pilot repairment campaign was rest-out photography. Though, I didn’t have the budget to staff and run a full photoshoot.
Starfish and I put our heads unitedly, and we ended up running the photoshoot virtually. We had a photographer on set and the creative ruler over the phone, and they’d coordinate on shots through fast iPhone pictures. It ended up working well without going over my budget.
What is (from your point of view) the key factor to pay observation while intercourse with Starfish?
Starfish invested heavily in apprehending our business. I felt like David and Grant (Management Supervisor, Starfish) knew more almost the business than I did. They were an extension of our team and a many reflection associate on not just the project but also on our total strategic challenge.
What aspects of their work would you like to get betterd?
On occasion, I’ve had to chase Starfish down for a deadline. This is only veritably owing they’re incredibly proactive and manyly liberateed the best practicable result within a very firm timeline. Starfish frequently came to me with suggestions to better on our request and labor for excellence, which I appreciated.
Any advice for possible clients?
Invest in the time to brief Starfish’s team thoroughly on the strategic challenges you’re facing so that they have the full picture. Don’t handle them as a tactical associate and give them only pieces of the story. Starfish will add more value having the total tenor.
