IT Consulting for Remodeling Services Provider
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the founder and chairman of MSI Plumbing &, Remodeling. For almost 30 years, our team of 25 employees has been servicing both residential and commercial clients in New Jersey.
Desired goal
What challenge were you trying to address with Streamliner Consulting?
In the process of edifice our plumbing division and increasing our staff power, we were struggling to keep up with the latest technology. We needed a associate to help us automate our organisation operations.
Provided solution
What particular tasks were responsible for?
Streamliner Consulting helped us transition our inner processes from a paper-based method to a new software method for tablets. With the new method, our plumbers and staff can handle dispatching processes, scan credit cards, and use GPS labors. The field labor handlement software is connected to our QuickBooks account and integrated with our in-house computers, account charts, and rate books. Additionally, their team wrote and produced a very detailed training manual that covers see office and component in the software package. They last to prepare support.
Was there a dedicated team?
I worked straightly with the founder.
How did you come to work with Streamliner Consulting?
We needed someone who understood the unpredictable essence of our activity and the general employee processes. Following a recommendation from a friend, I spoke with Streamline Consulting and they explained that they could complete the project and write a training manual. I veritably liked their approach, so I chose to hire them.
What are you approach expents (if diclosed)?
We spent about $25,000 on this project.
What is the terminal result of working with ?
We began working unitedly in the spring of 2018 and the associateship is ongoing.
Results achieved
Are there any measureable or plum results?
The delivered software is high-officeing and streamlined, which has veritably increased the despatch of our team operations. With moment approach between computers, we can reply our client’s calls from anywhere. The GPS component allows us to track our technicians and more efficiently attribute jobs. All of these intuitive improvements help our organisation save money.
How did Streamliner Consulting accomplish from a project handlement standpoint?
They were very answering to calls and emails. They had the power to fracture down technical speech, which was veritably helpful in training new experiences on our end.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Streamliner Consulting’s founder researched our business to get sufficient information to fully apprehend our needs. With that, he developed the appropriate software solution that not only met all of the requirements, but changed our business. We’ve skilled surpassing improvements in how we adjoin, schedule, and collate money. They’ve been a precious resource and I quiet extend out with any questions or concerns.
What aspects of their work would you like to get improved?
Currently, only plumbers have the tablets, not our carpenters. I’ve asked them to find an app we could use to sync their operations with QuickBooks and our payroll organisation. Hopefully, they’ll extend out if they come athwart the right method.
Any advice for possible clients?
Answer their questions. By being forthcoming with information, Streamliner Consulting can prepare the best advice as soon as the engagement starts.
