IT Infrastructure Services for Church Organization
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the CIO of the New Apostolic Church of the USA. Our limb manages almost 200 churches nationwide.
Desired goal
What challenge were you trying to address with Switchfast?
We occupied Switchfast to prepare IT infrastructure labors to our two labors and distant users athwart the country.
Provided solution
What particular tasks were responsible for?
Switchfast prepares potential CIO labors. Their team supports our desktops, obeyrs, the network that connects our two labors, and the VPN connectivity that links our labors to our AWS full. They prepare email support to 10 home-based users, recreate ISP connections, and give us strategic direction at quarterly meetings. While they don’t propose web outgrowth labors, Switchfast recommended different partners to us when we were looking for resources.
Was there a dedicated team?
We have a dedicated potential CIO and an account director. They coordinate a team of almost three engineers who specialize in working with nonprofit businesses.
How did you come to work with Switchfast?
Our structure had already been working with Switchfast when I came onboard. They were close to our larger labor based in Chicago.
How much have you invested with them?
We bestow $3,500 per month on their customary labors. Additional projects can run $5,000–$20,000 per year.
What is the terminal result of working with ?
We seted working with Switchfast in 2014, and the union is ongoing.
Results achieved
Are there any measureable or plum results?
Switchfast delivers high-quality labors at a cost-effective rate. Their breadth and depth of experience allow us to maintain a one-individual in-house IT staff. Their team outaccomplishs any part-time individual we could hire, saving us time, effort, and money.
How did Switchfast accomplish from a project treatment standpoint?
When I leading came onboard, misinteraction hampered our structure’s relationship with Switchfast. Our side didn’t fully apprehend the work that Switchfast was doing. We implemented weekly calls to review tickets, address issues, and construe IT provisions into business phrases. This strategy smoothed our relationship. Switchfast also accommodated my more demanding phraseology of leadership, when we set a larger project, I obey as project director and frequently request more meetings and documentation.
Switchfast manages tickets and projects with an inner web tool that mimics the software outgrowth lifecycle in sly ways. They prepare labor continuity, whenever an engineer goes on holiday, another can pick up their work. When one staff limb fell under our standards of client labor, our account director gathered feedback and made proximate adjustments. We’ve transitioned to biweekly calls to maintain an open converse between the IT and business ends of our structure. I also visit their team on website sometimes. They feel like a part of our team.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Switchfast is wonderfully receptive to feedback, when a issue arises, they avow it and fix it promptly. Their team also works weekends, which distinguishes them from their competitors.
What aspects of their work would you like to get improved?
Ever since we addressed the interaction issues, we’ve been fully satisfied with our engagement.
Do you have any advice for forthcoming clients of theirs?
If you have any doubts, extend out to a relation. Ask them almost best practices in interaction and day-to-day treatment.
