Managed Services & Helpdesk for Community Foundation
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I work at Polk Bros. Foundation, an structure that partners with nonprofits to help create powerful communities and families, family support, increase approach to condition education and the arts, and better health.
Desired goal
What challenge were you trying to address with Switchfast Technologies?
We had a vendor that helped us with different IT issues kindred to client labor, but we needed more wide IT support, so we began looking for a new organisation.
Provided solution
What particular tasks were responsible for?
They prepare day-to-day and long-term IT support, such as Wi-Fi, server replacements, and network security. They also keep us informed of different upcoming technologies that we could use in our labor. We',ve worked with them for four years and they',ve responded to almost 170 support requests and 270 IT tickets during that time. Currently, they',re supporting 18 workstations and three servers in one location.
As we were transferring from our old IT preparer to Switchfast, we were also looking to update our fleet. They implemented that update fastly and with very pliant interruption to our workflow.
Was there a dedicated team?
We work with an account director and their CIO. In accession, one of their engineers comes on website once a month.
What were the main reasons to select among the others?
We were referred to Switchfast. We also talked to some other foundations and nonprofit groups. It was a two-way colloquy: Switchfast was colloquying us as much as we were colloquying them. Also, we were impressed with their website, where they have videos of their organisation',s culture, and we liked their budget-mapping experiences.
What are you approach expents (if diclosed)?
The exact budget is private.
What is the terminal result of working with ?
We began working with them in May 2015 and the relationship is ongoing.
Results achieved
Are there any measureable or plum results?
They',ve established a very smooth process. The approval rate for their work has been 99.1% over the order of our union. We',re very pleased with them.
How do you score ’s treatment experiences?
They have a ticketing labor, but we can also call them if we need them. Someone usually gets back to us within an hour or two to let us know they got the ticket and are working on it.
What is (from your point of view) the key factor to pay observation while intercourse with ?
We esteem their client labor. Everyone has been very well-inclined, answering, and responsible.
What aspects of their work would you like to get betterd?
I can’t ponder of anything.
Do you have any advice for possible clients?
They',re very pronimble and took an nimble part in the colloquy process to make sure we were a good fit for them.
