Some details
TechFabric built a Customer Relationship Management (CRM) portal and implemented the latest in NLP (Natural Language Processing) technologies to connect agents and available units with motivated apartment hunters faster. TechFabric helped LeaseHawk automate and integrate their telecom infrastructure (which records and tracks all calls and voicemails coming into the system) with the enhanced CRM portal. Much like Amazonʼs Alexa,
LeaseHawkʼs new “HawkEye Business Intelligence platform” uses NLP technology, recognizes speech, and uses machine learning to identify next steps.
Bottom Line: Properly classified leads in the hands of sales people in less than 60 seconds of call received – vs 24 hours, resulted in:
-Better Classification
-Faster response time
-Reduced vacancy rates for LeaseHawk customers
-Delighted apartment residents