IT Managed Services for Investment Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I',m the CEO of J.Derek Lewis and Associates, an investment advisory firm.
Desired goal
What challenge were you trying to address with Techmd?
We occupied Techmd to take over our IT, networking, and technology infraconstruction needs. Rather than trying to resolve issues on our own or pay a vendor by the hour, we wanted to work with a organisation with a more streamlined process and pricing construction.
Provided solution
What particular tasks were responsible for?
Techmd prepares IT support on an ongoing basis through an online ticketing method, from installing new computers to recovering lost documents and setting up networks. Their leading project implicated a full server conversion and upgrade. They also prepare CIO consulting labors, reviewing and commending changes we can make on a semi-annual basis.
Was there a dedicated team?
We',re assigned to a specific team, which includes a few technicians and a CIO consultant. We also have approach to an behind hours team as needed.
How did you come to work with Techmd?
They extended out to us, and we were attracted to the standard they offered. We also knew some of the nation on their team, so we felt snug working with them.
What are you approach expents (if diclosed)?
We bestow almost $2,000–$3,000 per month.
What is the terminal result of working with ?
We',ve been working with them since October 2016 and the relationship is ongoing.
Results achieved
Are there any measureable or plum results?
Techmd',s labors save me a lot of time and money previously wasted on trying to resolve IT issues innerly. Their ticketing method is easy to use and their team is big to work with, we have unlimited approach to their support, and they don',t seem to mind how frequently we use their labors.
How did Techmd accomplish from a project treatment standpoint?
They',re big, they send out monthly reports to us and extend out regularly. It continues to be a very good working relationship overall.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Their technicians are approachable and professional. Unlike other technicians we',ve worked with in the past, Techmd',s staff is easy to deal with and talk to whenever they visit the labor or converse to us over the phone.
What aspects of their work would you like to get improved?
I have no complaints.
Do you have any advice for possible clients?
I commend trying their labor out, even if it',s just present, to experience the value of working with a team that understands the business needs and can more fastly address any technical issues than relying solely on inner teams.