IT Services for Small Organization
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Introduce your business and what you do there.
We’re a nonprofit structure. I am the CFO.
Desired goal
What challenge were you trying to address with TechMD?
We outsource our IT needs to them.
Provided solution
What was the aim of their involvement?
They take care of all our IT needs, including security, new equipment purchase, hardware and software troubleshooting, etc. We’ve also done two big migration projects with them. They conveyred our email server to Outlook 365 and moved our network files to the cloud. They’re in the process of cleaning all off our servers and moving them to cloud-based labors. They also prepare CIO consulting labors.
What is the team compound?
They separate their full staff into teams and we’re assigned a team. We do have a highest point of touch for some of our needs.
How did you come to work with TechMD?
We used a organisation named StoneHill previously. They were acquired by TechMD, so we conveyred to them behind that merger.
How much have you invested with them?
We bestow almost $30,000 a year on their labors. About $24,000 of that is monthly fees and the rest is for particular projects.
What is the status of this engagement?
They came to us out of StoneHill almost August 2016. Our collaboration is ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We’ve had very few issues since we began working with them. We feel protected from viral attacks and we esteem their labor. They handled both our big migration projects very well and we’re almost 90% artistic with our server convey to the cloud. We have easy approach to our email and network files and are very pleased with their work.
How did TechMD accomplish from a project treatment standpoint?
They have a difference of ways to interact with them. We can fill out a ticket through the ticketing method or call their helpline. They generally get back to us fairly fast and are very well-inclined. They don’t fulfill the measure IT stereotype of being hard to talk to. They’re very interactive and are very lively in our interactions. We haven’t had any complaints, and no one on our team has any hesitation almost touching them if we have a tech issue.
What did you find most forcible almost them?
They’re very proactive and entire and I esteem their posture. They’re always eager to explain issues right away and never put us off.
Are there any areas they could better?
It would be helpful to have one point individual for a issue. We frequently end up speaking to more nation than veritably certain to reexplain issues. It would be simpler to have one individual per issue. They do have a good team with a lot of particularists, but an account director would facilitate the process.