Full 24/7 IT monitoring and access to live support staff has helped inspire confidence in TruAdvantage’s efforts. The team understands the importance of medical data security and strive to enforce strict data regulations. Requests for regular client feedback also help to ensure satisfaction.
TruAdvantage’s superior security solutions mended a deteriorating relationship between the client and a third party. They provide direct and reliable communication, weekly reports, and a dedicated approach that continues to receive praise from all involved.
Their monitoring efforts and regular reporting alleviate breach concerns. They are quick to respond, and their willingness to assist with both physical and digital transitions make them an invaluable resource.
Applying their expertise and knowledge, they made the system more secure, preventing crashes. Their open communication, ability to deliver on promises, and eagerness to resolve issues earned them trust and led to a long-term partnership.
Seamless internal systems play a crucial role in workflow efficiency, ultimately cutting costs. Excellent communicators, TruAdvantage’s reliability and consistency made them a long-term partner. They work to ensure technical issues don’t occur during life-or-death medical situations.
Executive Director, Santa Clara Methodist Retirement Foundation
TruAdvantage ensures the smooth function of internal systems. They improved communication across multiple facilities, cutting down on operating costs. Their hands-on team takes time to understand priorities and maintains rapid responsiveness. Technical skill lets them accomplish any task.
TruAdvantage delivers quality service, which has ensured a lasting collaboration. Providing multiple channels for communication, the team remains accessible to resolve any challenges promptly. As a dedicated partner, they exceed expectations to accommodate business needs.
A proactive approach in solving and avoiding errors related to the client’s Electronic Medical Record (EMR) system saved time and resources while maintaining normal workflow. Communication has been easy and efficient.
They reliably address potential issues with possible solutions before they arise. Their technical expertise and efficacy of communication has allowed the consulting firm to focus on new business without building an in-house IT management team.