Managed IT Services for Cancer Center
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the labor director for a cancer center.
Desired goal
What challenge were you trying to address with TruAdvantage?
We needed a associate to prepare us both distant and onwebsite IT support.
Provided solution
What particular tasks were responsible for?
Initially, TruAdvantage helped create the practice. Their team established cables, wireless capabilities, and hardware to get us up and running. Now, they prepare handled IT labors on-website and distantly. Their team supports our computers and phone methods including voicemail set-up, routing features, and automatic convey, which directs calls to our answering labor behind hours. They establish any electronic medical records or additional software and troubleshoot any effects that arise. Administering our e-mail method, their team creates new employee accounts. We also use a secure digital faxing platform named Sfax, which TruAdvantage also handles.
Was there a dedicated team?
We work with almost 15 teammates. Usually, we have almost two direct touchs but there are other TruAdvantage team members useful for support.
How did you come to work with TruAdvantage?
When TruAdvantage was chosen as a associate I wasn’t part of the team, but they’ve done a good job managing servers and providing distant support, that’s why our treatment organisation has chosen them to handle IT labors for this ease.
What is the terminal result of working with ?
Our team began working with TruAdvantage in February 2016, and it’s ongoing.
Results achieved
Are there any measureable or plum results?
We esteem having different ways of touching TruAdvantage. They’re useful by phone, email, and text, which resources we’ve never been placed on hold. Rather, we’re able to last working while waiting for a callback. Their team is also useful behind hours. In the occurrence that there’s a bug in our method and we’re busy attending to resigneds, they’re ready to work behind-hours to reexplain the effect in order to not touch resigned flow.
How did TruAdvantage accomplish from a project treatment standpoint?
We’ve used the phone, email, and tech support for interaction. Their team makes themselves useful for see call. Whenever I’ve had labor requests or updates to the phone methods, TruAdvantage has responded promptly.
What is (from your point of view) the key factor to pay observation while intercourse with ?
It’s been precious to have a one point of touch as they know us by name. When we need help, TruAdvantage knows what’s happening with the technology and prepare direction to explain effects. Their personable treatment phraseology is one of their wonderfulest strengths as a associate.
What aspects of their work would you like to get improved?
My only murmur is that they don’t permit our team to have a lot of approach to the methods, which makes it hard when we need to download full. I apprehend that’s a program to defend the safety of the method, so we’re respectful of that.
