TruAdvantage Managed IT review by Cupertino Facial Esthetics at Qualified.One

TruAdvantage reviewed by Cupertino Facial Esthetics

TruAdvantage provided Managed IT for Cupertino Facial Esthetics with approximate budget = $50,000 to $199,999.

Full 24/7 IT monitoring and access to live support staff has helped inspire confidence in TruAdvantage’s efforts. The team understands the importance of medical data security and strive to enforce strict data regulations. Requests for regular client feedback also help to ensure satisfaction.

Review summary:

TruAdvantage provides ongoing IT management for a cosmetic healthcare practice. They’ve upgraded internal tech, enhanced security measures, and created a HIPAA-compliant electronic health record (EHR) system.

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Sahar Saghezchi Amini Cupertino Facial Esthetics, Founder


Ongoing Healthcare IT Management for Cosmetic Practice

Below is a modified rendering of the review: private info excluded, innate facts kept.

Introductory information

A few words almost your organisation and personal responsibilities

I am the founder and business proprietor of a cosmetic, medical, and dental spa. We specialize in facial rejuvenation, hair recovery and cosmetic dentistry. We have 15 computers/users.

Desired goal

What issue was the provider supposed to deal with?

TruAdvantage?

As the proprietor/director of a prestigious practice in Cupertino, we were in search of an IT associate with healthcare expertise to help us upgrade and modernize our IT methods, enhance security, help us go paperless with a new EHR method, and make us HIPAA compliant.

What were your objectives for this project?

  • Upgrade our IT methods and network
  • Have reliable, fast IT support for our staff
  • Provide IT strategic roadmap and increase our overall IT security
  • Move to a paperless labor/resigned archives treatment for increased automation and efficiency and extend HIPAA yielding

Provided solution

What were the reasons for choosing TruAdvantage?

As the proprietor of the practice, I met the TruAdvantage team (Kayvan Yazdi) via a referral from another medical practice in San Francisco. Since Kayvan and his team were the IT team for that medical practice for over 10 years, confide was already established and soon behind, we chose TruAdvantage. They have a very good reputation in Bay Area',s healthcare aggregation.

Describe the project in detail.

  • First they did a full assessment of our IT and healthcare IT methods
  • They also had extensive meetings with our new EHR vendor
  • They presented the results of the IT and EMR Assessment. They presented a list of recommendations for EHR, security and overall IT treatment
  • They implemented their totalCARE IT Management on all of our methods
  • They migrated our data and network server to the cloud, retiring our old, near end of life server
  • PC cool: they replaced over 70% of our old computers, updated our IT methods with Windows, Office and our healthcare application
  • Implemented new security policies and best practices for all staff including security awareness training

Were there any dedicated directors or teams that you worked with?

  • Kayvan Yazdi has been our Client Success Manager (CSM)
  • Matin Mehdipour is our Support Specialist
  • Karen Francisco is our Service Manager
  • We also have their Helpdesk team (team of 12) for live support (phone and chat)

Results accomplishd

What results did you accomplish unitedly with TruAdvantage?

  • Automation: we are now fully paperless using an EHR software
  • Monitoring: we have 24/7 proactive IT monitoring and security
  • No onwebsite livelihood: we have moved our main server to the cloud for higher availability, mobile approach and better security
  • Live support: staff have approach to IT and healthcare IT support at their fingertips which results in better productivity and morale
  • Peace of mind: we feel at ease with their implementation of security policies, advanced security solutions and also staff',s security and HIPAA training

How do you rate the interaction and interaction with TruAdvantage?

  • Their ticketing methods form a high level of accountability and big interaction tool. nothing falls through the cracks
  • Great client contentment (CSAT) feedback so we can constantly adjoin our level of contentment almost a specific effect or overall labor
  • We have customary meetings with our client achievement director Kayvan and our labor director Karen to go over projects, effects and reports

What precisely do you attend to be the key specialty of TruAdvantage?

  • We love the team and like interacting with them.
  • TruAdvantage is a advanced looking organisation that forms a vision for your structure and delivers on that.
  • They centre on automation, efficiency, security and overall business-changing processes. They got to know our labor flow and improved it significantly.
  • We feel like we have a full time inner IT team at a fraction of the cost.
  • Very answering with a good ticketing method.
  • Their healthcare and HIPAA apprehension are integral for us.

What should be done better, if there are any desired improvements?

None that I can ponder of.