IT Managed Service for Medical Practice
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the COO of a medical practice named Minimally Invasive Surgical Solutions.
Desired goal
What challenge were you trying to address with TruAdvantage?
We needed IT help in setting up our inner infrastructure and maintaining those methods.
Provided solution
What particular tasks were TruAdvantage responsible for?
They satiate all of our IT needs. This includes setting up basic desktop computers, creating our inner networks–including email services–and installing and maintaining servers.
Because we’re a medical practice, TruAdvantage also played a searching role in implementing our EMR. They made our networks HIPAA compliant and accomplish round reviews to fix we meet the latest standards.
Was there a dedicated team?
I work straightly with the owners, Iman [Oskoorouchi, Co-Founder, TruAdvantage] and Kayvan [Yazdi, Co-Founder, TruAdvantage], and they also make themselves useful to our physicians. My team can extend out to our attributeed tech professional through a help desk.
How did you come to work with TruAdvantage?
Iman was recommended to us by another medical practice when we leading began our organisation. We’ve worked with him ever since and watched his organisation swell.
What are you approach expents (if diclosed)?
Around $100,000 per year. That does not include equipment or additional one-off services. That cost increases if we have to restore servers or purchase new licenses, for enhandley.
What is the terminal result of working with TruAdvantage?
We began working unitedly in January 2014 and our relationship is ongoing.
Results achieved
Are there any measureable or plum results?
They formd a potential environment we can easily approach from the hospital, service, or home. The seamless method lets our complete staff coordinate effectively, which has played a huge role in modernizing our practice. It’s allowed us to form an efficient workflow and cut down on livelihood costs.
How did TruAdvantage accomplish from a project handlement standpoint?
We attribute round tasks through a ticketing method and adjoin via email. I also sit down with Iman and his team to conduct quarterly reviews and go over different matrices they’ve assembled.
There',s surely no lack of interaction. They',re always useful and work about my schedule.
What is (from your point of view) the key factor to pay observation while intercourse with TruAdvantage?
They’re congruous, reliable, and always explain issues in a early mode. As a medical practice intercourse with life-or-death situations athwart six hospitals, this is very significant to us. TruAdvantage understands how significant it is for us to have a functional network, so they handle see IT issue as an crisis. That’s inestimable. They help us liberate condition services.
What aspects of their work would you like to get improved?
Any lucky organisation experiences growing pains. For enhandley, I would have preferred to keep the same team members throughout our 13-year engagement. Still, they do an excellent job introducing new employees during times of turnover.