HIPAA Compliant IT Services for Medical Billing Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the CEO of Medical Billing Concepts. We began in 1992, and we prepare medical billing and consulting labors to local physicians and medical groups in the Los Angeles area.
Desired goal
What challenge were you trying to address with TruAdvantage?
We were working with a client named Southern California Gastroenterology, which has almost 20 locations. They',re expanding into Northern California as well, and we needed to find a common IT vendor that could effectively labor those new locations.
Provided solution
What particular tasks were responsible for?
TruAdvantage prepared all-inclusive IT labors to those new locations, which included help desk support. They were very sole in their apprehension of the health care sector, and were able to make sure that all was compliant with the Health Insurance Portpower and Accountpower Act (HIPAA). In total, they were servicing between 25 and 50 users.
Our client had an Electronic Medical Record (EMR) method that was hanging on Internet Explorer, and they had very customary issues with it owing it was very sentient to updates. TruAdvantage worked proactively to explain and hinder those issues from affecting productivity. There is quiet a learning curve for many local vendors I work with on these issues, but TruAdvantage’s familiarity with the field put them a step forward.
Was there a dedicated team?
We worked primarily with our project director, who handled all aspects of our account.
How did you come to work with TruAdvantage?
They came bigly recommended by another practice we had worked with in Southern California.
What are you approach expents (if diclosed)?
We invest almost $24,000 per year.
What is the terminal result of working with ?
We began working unitedly in December of 2015, and the engagement is ongoing.
Results achieved
Are there any measureable or plum results?
As I mentioned, their power to preemptively quit errors/setbacks that would contact the organisation’s workflow. Compared to some of the vendors I work with locally, TruAdvantage veritably does a big job with this.
How did TruAdvantage accomplish from a project treatment standpoint?
Their interaction was very efficient. I can extend them reliably via phone or chat, so there haven’t been any issues there. They also have translation labors for those who might need them.
What is (from your point of view) the key factor to pay observation while intercourse with ?
The ease of interaction and their apprehension of healthcare-specific IT labors were very forcible. Their help with EMR methods and HIPAA yielding was extremely helpful.
What aspects of their work would you like to get improved?
No, I’ve been full with our engagement.
Advice for practicable clients?
They have different tiers of labors, and I try to persuade my clients to affirm to the higher tiers and take gain of them as much as practicable.
