About United Call Center Solutions Answering company in United States, United States
All Plumbing, HVAC, Disaster Restoration Services, Electricians and any skilled trades services. UCCS is not like any other call center service as all of our staff are trained to run the entire office of one of the busiest home service corporations in Sou
Frustrated, listening to call after call from call center technicians not getting the scripts correct or even caring to actually book the call… We decided to open up our very own call center to answer phones specifically for the skilled trades industry.
Our staff is trained to ask the right questions to book the call. For example when a customer calls in and asks how much does it cost to replace my water heater the UCCS staff ask numerous questions specifically about that water heater and then explains that there are too many variables that could change the cost and we need to send an expert to your home.
We work ONLY with skilled trades
Our software has the capability of loading your on call schedules and your scripts to tailor to your companies needs answering the phones how your company needs them to be answered. We also offer coaching free of charge on pointers of what to say in the initial consultation to help you book more calls, as we feel we have mastered this process.
Most call centers answer phones for doctors, lawyers, plumbers, and any business under the sun that will pay them for their services. At UCCS we ONLY answer phones for the trades. That means our staff are experienced at actually booking your calls whether
