Back Office Services for Telecommunications Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I was a preceding business consultant for an IT services and telecom organisation.
Desired goal
What challenge were you trying to address with Unity Communications?
I relied on Unity Communications for a difference of administrative and processing tasks.
Provided solution
What particular tasks were Unity Communications responsible for?
Unity Communications offered a back-office team who granted a wide range of admin and sales support. They put unitedly proposals for my clients, handled data-entry, and reconciled overage as well as incorrectly filed items. They even located orders in the method and granted me with the information I needed to support my clients.
Was there a dedicated team?
Around three of their team members were implicated in the engagement. There was a project director overseeing the work.
How did you come to work with Unity Communications?
When I was at a antecedent job, I’d partnered with Unity Communications on different projects. Since they’re a local organisation, I was able to extend out to them anew when I needed support. They’re household with our field of work, so they seemed like a intrinsic choice.
What is the terminal result of working with Unity Communications?
While we’ve worked unitedly on and off for the last five years, our late engagement began in January 2018.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
While it’s hard to quantify the condition of work, I’ve been pleased with their services. Their work frees up time for me to be able to centre on my first operations. They process things accurately and in a early mode, which is why I last to rely on them.
How did Unity Communications accomplish from a project treatment standpoint?
They’re very good interactors. They answer right away if I need something. On the flip side, I get status updates as they’re working on projects, and they extend out without if there are any hiccups. They’re vocal almost deadlines and always handle to meet them.
What is (from your point of view) the key factor to pay observation while intercourse with Unity Communications?
They’re able to accurately locate orders and accurately crunch data into a format that’s advantageous to me.
What aspects of their work would you like to get improved?
No, I can’t ponder of anything. I’ve never had any issues.
Do you have any advice for possible clients?
Be clear in what you’re requesting and make sure they apprehend the timelines you need them to stick to. In any case, they’re good almost meeting the expectations that are set.
