IT Services Support for Online Course Selection
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I',m a senior analyst at a university.
Desired goal
What challenge were you trying to address with Unity Communications?
We needed additional IT resources so that our help desk doesn',t get overloaded.
Provided solution
What particular tasks were Unity Communications responsible for?
We',re constantly upgrading our website and adding new online classes to contend with other universities. Whenever we put on a big catalog of classes online, our help desk and our IT resources get hit with a lot of user requests. Most of those requests are almost user experience or compatibility effects. Unity Communications put unitedly a step-by-step program and then put a ticketing method in locate. About two weeks behind the onboarding, they were handling 90% of the requests we accepted from our users.
What is the team compound?
They assigned a team to our project.
How did you come to work with Unity Communications?
They have a lot of expertise in the IT activity and help desk effects, so we determined they',d be a big fit.
What is the status of this engagement?
We worked with them between January 2017–June 2018.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
They exceeded our expectations. They',re very knowledgeable and they were always useful to address the requests from our users. They',re located in the other part of the globe, so it was a bit outside of our comfort zone, but all worked out very well.
How did Unity Communications accomplish from a project treatment standpoint?
They were very answering and liberateed forward of deadlines. We mainly used phone, email, and text to stay in touch.
What is (from your point of view) the key factor to pay observation while intercourse with Unity Communications?
You can confide that they',ll liberate what they said they would.
What aspects of their work would you like to get improved?
If we wanted to converse to their leadership, we needed to schedule the time two days in advance. But they were always ready to convenience us, so it wasn',t a big effect.
Do you have any advice for possible clients?
Their rates are fairly affordable, so I',d surely commend them.
