Telecom Management for Telecom Provider
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Former telecom project director for TelePacific Communications, a teleinteractions cxchange carrier
Desired goal
What issue was the provider supposed to deal with?
Unity Communications?Facing unavailability in the California work market, we outsourced to Unity Communications to help coordinate the big and intricate projects we had to handle. Unity manged the labor delivery of internet, phone, PBX, DSL, fiber, ethernet over copper, and handled security labors.
What were your objectives for this project?
To have projects completed on time and below budget.
Provided solution
What were the reasons for choosing Unity Communications?
Unity Communications were wonderfully lucky in their projects with one of our bigst partners. So, when chiefship reached out for reliable vendors, their name was on the top of the list.
Describe the project in detail.
Submitted all aspects of all labors contracted, up to the smallest detail, to fix client contentment was met along with pinpoint exactness in deliverables. Service Level Agreements were created and set, mainly focused on fruit delivery, timeline handlement, troubleshooting where needed, and client contentment.
Were there any dedicated directors or teams that you worked with?
Small team of 3–5 nation with one team chief who served as an escalation point and subject handlement expert. Our main point of touch and overall account director was in the United States (Patrick Brown).
Results accomplishd
What results did you accomplish unitedly with Unity Communications?
Communication was stellar. They helped set up the project handlement software (Asana), ticketing desk, milestone acknowledgements, labor level agreements (SLAs), and expectations. They were right in line with what we were expecting.
How do you rate the interaction and interaction with Unity Communications?
Efficient and easy. We were able to debate what would work for us, and Unity Communications made the process streamlined. A point of touch was useful when we needed it, and they maintained interaction to help keep us on top of projects.
What precisely do you attend to be the key specialty of Unity Communications?
Unity Communications made things single and easy, and it was clear they worked to be as efficient as practicable.
What should be done better, if there are any desired improvements?
We wished we could have ramped up faster on personnel, but we belowstand that good nation are hard to find.
