Outsourced Customer Service and E-Commerce for Crafts Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and individualal responsibilities
I am the proprietor and creative ruler for Felicia',s globe. We are a little arts and crafts organisation that specializes in hand crafts such as quilts, work, kids projects, and design. We publish in many common magazines about the globe and basically like making the globe a prettier locate.
Desired goal
What issue was the provider supposed to deal with?
Unity Communications?I am NOT an admin individual. Spreadsheets, e-commerce, and all the paperwork needed to do business on a day to day basis is something I hated doing. Unity Communications takes care of all of the administrative work for my business so I can just assemble on what I do well.
What were your objectives for this project?
My goals were single. I wanted to form more and not feel admin tasks. I just tell my admin what needs to be done on the phone, and it just gets done.
Provided solution
What were the reasons for choosing Unity Communications?
My web designer referred them over to us.
Describe the project in detail.
Unity processes all of our e-commerce store products for shipping, accounting, and delivery tracking. They feel all inbound client labor calls, taking and processing the credit card information, answers emails, and updates all of our collective media websites. They feel all our back service invoices with suppliers and partners. I can pretty much leave them alone and I know my business runs smoothly.
Were there any dedicated directors or teams that you worked with?
We have 1 rep that reports to me straightly. She has 1 director and a project co-ordinator for other tasks. We have only needed 1 individual for our organisation.
Results accomplishd
What results did you accomplish unitedly with Unity Communications?
In two weeks, I was amazed on how fast the Unity team took on tasks on their own and allowed me time and energy to grow my business. They are so client focused and it has allowed my business to grow fast and at a lower cost. I would wonderfully commend them to any organisation that needs a back service to feel business administration.
How do you rate the interaction and interaction with Unity Communications?
It was just me and them. It was single and efficient.
What precisely do you attend to be the key specialty of Unity Communications?
They made things veritably easy. They had a 2 week, and 30 day program that they accomplishd in less time. Transitioning things over to them was reflection out well in advance and was incredibly pliant with my hectic schedule.
What should be done better, if there are any desired improvements?
I have NO complaints!
