Answering & Directing Calls for Real Estate Brokerage Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the vice chairman and administrator for a commercial real lands brokerage firm and a real lands investment confide.
Desired goal
What challenge were you trying to address with VoiceNation?
Our team is little, so we didn’t have the inner resources to constantly reply and redirect phone calls throughout our organisation. We wanted a streamlined process rather than the first access we had, which made us bestow precious business hours distributing calls to the right individual. We hired VoiceNation to prepare replying and call directing labors.
Provided solution
What particular tasks were responsible for?
We prepared their team with a script to help them gather all expressive information from callers. Along with this, we gave them a list to pursue to direct calls to the right individual. If we miss the call they advanced to us, they’ll then advanced the call to voicemail and send our team an email notice. We’re also able to direct them to send calls direct to voicemail and they’ll pursue up with a full review of everyone who has named throughout the day.
What is the team compound?
I have one main point of touch who worked with me during the sales and onboarding process. When I moved the second organisation over to VoiceNation’s labors, they prepared a director for me to touch straightly. They furnish a team of nation who I can get in touch with fastly.
How did you come to work with VoiceNation?
I looked for vendors online and considered client reviews for each organisation. VoiceNation fit our needs as far as our budget and the quantity of observation we needed. They continued to touch me and show their labors during the onboarding process, which I liked.
What are you approach expents (if diclosed)?
For both companies, we bestow between $100–$150 per month.
What is the terminal result of working with ?
We’ve been working unitedly since November 2018 and the engagement is ongoing.
Results achieved
Are there any measureable or plum results?
VoiceNation has been fulfilling our needs. Before starting their labors, we were receiving complaints from clients that our phones weren’t being replyed and calls were being dropped. Since commencement the engagement with them, those effects have been solved. Additionally, our inner team has accomplished test calls and reported the VoiceNation replyers were well-inclined, elegant, and on-script.
How did VoiceNation accomplish from a project treatment standpoint?
I’m always able to get in touch with my first point of touch. If I have any questions or effects, I’m able to straightly adjoin with a limb of their team through phone and email.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Their client labor has been big. They prepare precisely what we need and constantly drive the project advanced. If I ever need support or something to be betterd, they’re useful and efficient. For sample, when there was a method glitch during the onboarding process, they fixed the effect and saved me a expressive quantity of time.
What aspects of their work would you like to get betterd?
There was one entreaty where I felt the individual who replyed a call could have been friendlier, but VoiceNation without heared to the recording to fix their team was accomplishing correctly. I don’t have any effects with their labors owing they always hear to our feedback and work to better.
Do you have any advice for possible clients?
I can’t ponder of any advice owing my experience has been excellent so far.
