About VXI Global Solutions Inc. Software Development company in Los Angeles, United States
VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning
VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the worlds leading brands. Throughout our worldwide organization we foster a people-first culture that is unique in the industry winning accolades and awards for both our positive work environment and performance excellence. Today there are more than 35000 people who are part of the VXI family in 42 locations in North America Asia Europe and the Caribbean.
We deliver contact center and BPO services omnichannel and multilingual support software development CX innovation quality assurance (QA) and infrastructure outsourcing. In addition weve developed a dynamic suite of award-winning customer care tools that enhance the entire lifecycle of the customer-care advisor. We use these tools every day within our operations and license them to clients and third parties that want to attain high levels of performance in their own operations.
Were one of the fastest growing privately held business services organizations in the United States. Our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.
Founded in 1998 in Los Angeles we expanded operations into China in 2005 as one of the few U.S.-based customer-care organizations in the country. Today VXI plays a key role partnering with multinational companies as they expand their reach into one of the worlds largest global economies.
In 2013 Bain Capital made a minority investment in VXI and in 2014 we acquired our global CX innovation division Symbio to expand into CX development and digital innovation. In 2017 the Carlyle Group became VXIs majority investor. In 2019 we acquired Memory Science adding to our unique portfolio of instructional design tools. In early 2020 we opened our first VXI Center of Excellence to develop advanced solutions focused on automation and integrating advanced technology into the customer care experience.
From how we develop our talent to how we push ourselves to provide the best most innovative products and reliable support we constantly set the industry standard.
Were receptive and responsive to ever-changing markets technologies and customer desires and possess the flexibility to scale from start-up to enterprise-sized challenges.
We value close collaboration among our diverse set of talents and perspectives and encourage respectful debate in pursuit of a common goal.
In each interaction whether it be with clients or with our peers we are honest and accountable and manage expectations to foster a positive and productive work environment.
We believe in the power of curiosity and proactive exploration to find the greatest potential of an idea or support solution. We never stop asking if things can be better.
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We deliver contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing. In addition, we’ve developed a dynamic suite of award-winning, customer care tool