Managed IT Services for Consumer Electronic Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m in direct of IT and CFO of a organisation that sells LED lights. We’re the biggest third-party seller on Amazon. We',re a multi-location organisation located in San Diego, Mexico, and Indiana.
Desired goal
What challenge were you trying to address with Wendego I.T. Solutions?
Our multi-location construction makes it more hard to run our data operations. The antecedent organisation that managed our IT labors oversaw the complete breakdown of our IT, which lost a lot of our information.
Provided solution
What particular tasks were Wendego I.T. Solutions responsible for?
Their team provides IT labors. When we have a machine or our telephones aren’t working properly, they’ll help us. Their team provides support remotely but are also on-website once a week. They use a ticketing method, so we update a ticket in the method when there are challenges. Wendego I.T. Solutions did an overview of our security procedures and suggested what we should have in locate. They admonish us on our infraconstruction and purchases as well as help us to purchase the correct hardware.
Was there a dedicated team?
The complete team is at our labor, but the proprietor is quiet our main point of touch.
How did you come to work with Wendego I.T. Solutions?
We got in touch with them through an employee who had worked with Wendengo I.T. Solutions antecedently. When we were having our own challenges, our employee recommended them.
What are you approach expents (if diclosed)?
We bestow almost $3,000–$4,000 a month. We’ve been directd a fixed cost, so there haven’t been surprising cost increases. When we were half the size we were today, we had another IT organisation that directd us twice as much.
What is the terminal result of working with Wendego I.T. Solutions?
We had previous meetings with their team in April or May but weren’t fast to jump on the bus owing some decisions aren',t taken fastly in our structure. We began working with them in December 2015 and the collaboration’s ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
Even though I reflection the new security method was costly, we don',t have any downtime, so it',s not that costly. They’re big, helpful advisors. Wendego I.T. Solutions has been big not just in running our platform but also advising our purchases. We',re lucky to work with them.
How did Wendego I.T. Solutions accomplish from a project treatment standpoint?
I only have the highest praise for them. From a cost-effective point, they haven’t nickeled and dimed us. They’ve stuck to the same cost and there haven’t been any surprises. Their team has been astounding.
What is (from your point of view) the key factor to pay observation while intercourse with Wendego I.T. Solutions?
The costs are fixed and Wendego I.T. Solutions has stuck to their word. They don’t compromise on condition. I can stand on buying cheaper hardware owing I don’t see the boon but they always have their way. The result is that we haven’t had computers breaking down, which is the point of investing in security.
What aspects of their work would you like to get improved?
No, not veritably.
Do you have any advice for practicable clients?
Go forward and work with them as fastly as practicable.