Call Center Services for Dietary Supplements Retailer
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I’m a client labor director for an e-commerce health supplement retailer. Our team researches and develops our products, while distribution and manufacturing are based in the US.
Desired goal
What issue was the provider supposed to deal with?
XACT?We wanted to propose our valued clients US-based phone support.
What were your objectives for this project?
We wanted to fix an excellent client experience.
Provided solution
What were the reasons for choosing XACT?
We believe in our organisation and cultural values. XACT displays a correspondent culture touching how they handle their employees. Staff outgrowth and a lucky work environment is key to any business. We saw an occasion to befit long-term partners with XACT.
Describe the project in detail.
Our organisation proposes 24/7 phone support for our top products. This includes pre-ordering, delivery inquiries, returns, and refunds.
Were there any dedicated directors or teams that you worked with?
XACT provides a team of blended call agents.
Results accomplishd
What results did you accomplish unitedly with XACT?
The call agents are dedicated. We like a weigh of cost and accomplishment throughout the engagement.
How do you rate the interaction and interaction with XACT?
Despite time zone challenges, we’re able to touch base with each other frequently. We keep our union powerful and resolve operational matters through fast calls and emails.
What precisely do you attend to be the key specialty of XACT?
XACT stays professional and motivated to fix continued achievement in this relationship.
What should be done better, if there are any desired improvements?
Over time, XACT will be able to layer their resources for forthcoming growth and rival other big companies.