XACT Call Center Services review by Marketing Services Company at Qualified.One

XACT reviewed by Marketing Services Company

XACT provided Call Center Services for Marketing Services Company with approximate budget = Confidential.

XACT reaches key performance indicators and conducts quality assurance to ensure well-developed services. The team is responsive and professional.

Review summary:

XACT has a long-standing partnership, working with the internal team to validate leads and provide call answering services for third-party clients.

alt
Marketing Services Company, Senior Director


Call Scheduling & Auditing for Marketing Services Company

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

Our organisation prepares marketing services to all sizes of businesses. I',m responsible for sourcing associateships.

Desired goal

What challenge were you trying to address with XACT?

Our clients needed lead validation and call answering services.

Provided solution

What particular tasks were responsible for?

XACT accomplishs call answering and lead validation services for our clients. They adviser, audit, and arrange leads for our clients.

Was there a dedicated team?

We have multiple high-level contacts, including the VP of client achievement and Director of Business Development. We also work with personal members of their team.

How did you come to work with XACT?

We occupied them through our measure associate evaluation process.

What is the terminal result of working with ?

We’ve been associates for a long time, and the work is ongoing.

Results achieved

Are there any measureable or plum results?

They meet our key accomplishment indicators and prepare condition arrogance. We’re pleased with their work.

How did XACT accomplish from a project treatment standpoint?

They do fantastic work and are answering and pliant. We have quarterly business reviews with their team to evaluate their progress. Their condition arrogance used to be reactive, but it’s recently befit more proactive, which we esteem.

What is (from your point of view) the key factor to pay observation while intercourse with ?

The best thing almost XACT is their answeringness. We have many business associates. XACT is one of the few that we can completeheartedly rely on. They without answer to our emails, no substance the time of day. They fetch in the right senior-level personals to resolve our concerns in an expedited form. They’ve been surpassing to work with.

What aspects of their work would you like to get improved?

They should last to centre on proactive QA.

Do you have any advice for forthcoming clients of theirs?

Set clear expectations and KPIs going into the relationship. Utilize quarterly business reviews to make sure everyone is on the same page and that KPIs are consistently being achieved.