About KDG Design company in Allentown, United States
At KDG, our focus is on your organization, your growth, your future—We represent YOU. With the latest technology, detailed insights, and a team of expert consultants, we will help your organization dig deep to reach the heights it has always dreamed it co
As a business processes company we specialize in any service that requires technology to help an organization streamline its processes automate its procedures and service its customers. More than just IT support we also offer digital accounting services and bookkeeping marketing strategy and consulting business automation custom software development user experience design and business strategy consulting.
Have questions about our services? You can find all of your answers here.
The cost of your project depends on the type of engagement you partner with us on and the agreement you choose. Projects are billed hourly and this hourly cost depends on the resources utilized for your project.
To see the average cost of our projects visit any service page. Youll see a sub-menu item for ’Pricing.’ Weve linked to them below for easy access.
Zoho is one of the leading cloud-based software and office suites available for small and medium-sized businesses. It contains dozens of applications for customer management email marketing reporting project management invoicing bookkeeping billing inventory contract management communications and more. There are over 50 million users of the suite worldwide. At KDG weve been working with Zoho for over a decade and are one of the only 100% US-based partners available.
Have Zoho questions? Learn more here.
To submit a support ticket please email your question or concern to [email protected] or submit your ticket through the online client portal. During normal business hours response times are no longer than 15 minutes.
Have more support questions? Visit our tech management FAQs page.
To apply for a position at KDG click here to view our current openings. We also accept general applications on a rolling basis. Well contact you if your qualifications fit any needs we may have!
Have more questions about working at KDG?
Our business hours are 8am-5pm EST Mondays through Fridays. During these hours you can reach us via email or phone.
If you are experiencing a technical issue you can email [email protected] at any time and our IT support team will respond.
We are a 100% US-based company. All KDG employees are headquartered in our Allentown Pennsylvania office. No employees or support are outsourced so you can rest assured that youll have all the support you need close at hand.
KDG has been in business since 2001. Since we were founded we have worked alongside Fortune 500 companies government entities and Division I universities. Were proud to have been named an IT Department of the Year by the American Business Awards a Business of the Year by Lehigh Valley Business and a Forbes Small Giants finalist. Learn more about KDG.
As a business processes company we specialize in any service that requires technology to help an organization streamline its processes automate its procedures and service its customers. More than just IT support we also offer digital accounting services and bookkeeping marketing strategy and consulting business automation custom software development user experience design and business strategy consulting.
Have questions about our services? You can find all of your answers here.
Weve worked with hundreds of small and medium-sized public and private businesses nonprofits and educational institutions. There is no average size or service industry for our clients. Clients have been in manufacturing banking law higher ed logistics government services insurance healthcare and more. They also span the globe. While most clients we serve are located in the United States weve also performed development for international clients.
You can meet some of our clients in our Case Studies section.
KDG is a firm believer in giving back to the community. We regularly sponsor events for local schools shelters and special needs organizations.
Every employee at the company also has a designated charity they support. Every week their clients get an email asking them to rate their experience with their project team. When an employee receives a rating our company donates to their chosen charity in their name. This client feedback is displayed transparently on our website in real-time.
Once you initially engage with KDG an introductory call will be held as soon as possible (usually within a week). Most projects can begin within the same month. In the case of a monthly development maintenance or support plan your project may not start until the beginning of the following month.
The cost of your project depends on the type of engagement you partner with us on and the agreement you choose. Projects are billed hourly and this hourly cost depends on the resources utilized for your project.
To see the average cost of our projects visit any service page. Youll see a sub-menu item for ’Pricing.’ Weve linked to them below for easy access.
Youll receive an invoice on the first business day of each month for the work completed during the previous month. If you engage with KDG on a monthly development project plan you are billed for the agreed upon number of hours on the 15th of each month in the preceding month that services are delivered.
We use Zoho Projects to chat with you send/receive assets submit support tickets and track hours. Youll also receive a progress update every Friday which lets you know which work has been completed which work well tackle next and where we are in relation to schedule and budget.
The best way to speed up the projects process is to communicate openly with team members. Ask questions. Give feedback as soon as you can. Share your concerns. Our priority is making sure that your experience working with us is as seamless as can be.
If youre unsatisfied with your project we encourage you to let us know as soon as possible via email or phone.
We take great care in ensuring that you always have a flawless experience with our team. Thats why we send out weekly feedback emails. These emails let you rate your project progress and your satisfaction. If you say you are unsatisfied rest assured that a team member will be reaching out immediately to address your concerns.
Zoho is one of the leading cloud-based software and office suites available for small and medium-sized businesses. It contains dozens of applications for customer management email marketing reporting project management invoicing bookkeeping billing inventory contract management communications and more. There are over 50 million users of the suite worldwide. At KDG weve been working with Zoho for over a decade and are one of the only 100% US-based partners available.
Have Zoho questions? Learn more here.
We are always looking for talented and driven individuals from a variety of backgrounds to join Team KDG. You can view our open positions at https://jobs.gohire.io/kdg-7niuseom/.
To apply for a position at KDG click here to view our current openings. We also accept general applications on a rolling basis. Well contact you if your qualifications fit any needs we may have!
Have more questions about working at KDG?
No matter the position you apply for youll need to submit a resume cover letter and salary requirement. Applications without a cover letter will not be accepted.
The most important attribute of any employee at KDG is the willingness to learn new skills and be a team player. Our work environment is fast-paced and youll regularly be asked to challenge yourself and step out of your comfort zone. There will also be plenty of opportunities for continued education and teamwork.
If you can work well with others dedicate yourself to customer experience and open yourself up to taking on tasks outside of your immediate role youll fit in well!
We believe that a flawless customer experience starts with a flawless employee experience. Benefits for KDG employees include:
Want to learn more about KDG and our team? Considering a career with us? Or are you simply looking for more info on the services we offer and the projects weve built? We have the answers you need and more!
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Since 2001, KDG has been a trusted advisor to the business, nonprofit, and education sectors. Balancing both the human and technological elements ofthese industries, KDG has innovated solutions that help them solve complex problems while furthering their
