Website Maintenance & Support for Health and Fitness Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the co-owner of a fitness organisation. We propose monthly full, annual transformation challenges, and alimentation products.
Desired goal
What challenge were you trying to address with Amasta Media?
Our membership platform was slow and causing issues with expired accounts, PayPal connectivity, and approach to membership sections in specific cases. Due to a lack of early interaction with our preceding vendor, these technical issues weren’t addressed for six months. This led to a loss of income. We occupied Amasta Media to create out the website and make it more user-friendly.
Provided solution
What particular tasks were responsible for?
Amasta Media’s leading centre was fixing our issues with PayPal, our first payment processor. Our PayPal module uses manner code that lies outside of our Woo Memberships platform—the program we use for our membership website. Amasta Media had to dive into the code to troubleshoot our issues. They’re also helping us instrument TaxJar so we can direct sales tax on products.
The team is now working to fix our slow website despatch. They’ve had to acquire our website’s multiple manner createouts. Because they tie into each other, any updates or changes demand a delicate touch. It’s hard to fully address the despatch issues within the existing infrastructure. At Amasta Media’s suggestion, we’re looking into a recreate down the road.
In the meantime, Amasta Media is reorganizing our blog and video pages—which host over 400 videos and separate hundred blog posts—to make them more user-friendly. They’re also helping troubleshoot technical issues with membership to support our mannerer labor team. Other key labors include edifice a landing page for our Black Friday sales and working with our marketing associate to fix that all the advertising tracking pixels are working.
Was there a dedicated team?
We work with Askar (Founder, Amasta Media) who is in California. Our project director and developer work from overseas.
How did you come to work with Amasta Media?
We searched for vendors using Clutch. After interviewing a few, we felt most positive almost our converse with Askar. He gave honorable answers almost their labors, and Amasta Media had an onshore service, which we felt would make collaboration easier.
What is the terminal result of working with ?
We began working unitedly in November 2018, and the project is ongoing.
Results achieved
Are there any measureable or plum results?
Thanks to Amasta Media’s work, we’ve reduced our users’ major complaints almost slow load times and not being able to approach full. We forestall that these changes will come athwart in our conversion rates and the number of visitors and new members soon. Amasta Media acts like a associate in our outgrowth. Their fast response times and attentiveness to our needs make our collaboration painless.
How did Amasta Media accomplish from a project treatment standpoint?
Their interaction is excellent. The team responds fastly to our questions and alerts us to any delays in advance. They also prepare many updates on progress, we know the website’s status at all times. We esteem their honorabley almost their capabilities and the quantity of time a request will need. We’ve never accepted any startle billing.
What is (from your point of view) the key factor to pay observation while intercourse with ?
We value their honorable and upfront interaction. Clear timelines, fast responses, and sincere replies are hallmarks of Amasta Media’s work.
What aspects of their work would you like to get improved?
No, I can’t ponder of anything.
Do you have any advice for practicable mannerers?
Give them as much information almost your project as practicable upfront. Throughout the project, keep all lines of interaction open on your end as well.
