About ARDEM Incorporated Call Center company in United States, United States
ARDEM was launched in 2004 to provide the best business process automation solutions. Listed as one of the top Business Service Providers by Clutch, ARDEM builds outsourcing solutions by melding together skilled people, process and technology.
We value building intimate, long-lasting and mutually beneficial relationships with our customers. We value a fair and honest work environment where we enjoy working with each other.
We know that our paychecks come from our customers. We do everything we can to exceed our customer’s expectations. We believe that we have an amazing ability to solve complex problems and that with hard work and persistence we can succeed.
We are fair and honest in our interactions. We are responsive.
The ARDEM Family deeply believes in giving back to the community and fostering positive relationships that last a lifetime.
The ARDEM Family supplies food to local shelters in New Jersey. The team especially rallies around the holiday time to create 200-300 bagged lunches with sandwiches, fruits and other snacks for the homeless shelter in New Jersey. The company also sponsors family meals for the homeless and provides turkeys and turkey carving every Thanksgiving and Christmas.
ARDEM as a socially conscious company also seeks to promote an organic and positive environment. The New Jersey office was recently renovated using recycled materials and also adopted lower energy technology to reduce the company’s energy consumption and lower its carbon footprint. The company also has a community garden where the entire team grows fruits and vegetables for general use. The community garden not only helps build team spirit but also functions as a soothing activity in the pace of everyday work. The garden also acts as a meditative space and provides mental peace via therapeutic activities.
ARDEM is equally committed to reducing its paper usage and has adopted the use of reusable water bottles instead of disposable plastic ones. The aim is to reduce waste and recycle as much as possible.
Can we do the same work but do it faster, do it with higher accuracy and do it at a lower cost? If we provide our customers with the best service experience will they still want to do these tasks in-house or, will they be willing to outsource? These are the questions that gave birth to ARDEM in 2004.
ARDEM has also enjoyed a long and successful working relationship with government agencies at the federal, state and local levels. It was also awarded a GSA contract for Document Conversion Services by the federal government adding the US Army, Veterans Administration, Department of Interior and National Institute of Health to their list of clients.
When I arrived at JFK in 1978, the airline had lost my baggage. I literally came to this country with only the clothes on my back. My experience of developing through school in New York and Ohio and subsequently working for large corporations for 20+ years, set the stage for the launch of ARDEM Incorporated in 2004. The mantras were simple: a) Work hard b) Do Your Best c) Try, Try Again d) Do It Now. These I had learned from my father as a young boy.
Thus when I started ARDEM Incorporated from the study in my home (sorry, not the garage), the guiding principles for ARDEM were the same. We are always going to work hard and remember that our paychecks come from happy customers who should always get the very best solution that we can deliver. We will always be persistent in our efforts for continuous improvement and we will always deliver on our commitments, on time.
Our first customer order was for the scan conversion of 5 large drawings for one hundred dollars. We have grown since then. This year we will scan around 12-15 million pages. We will key data from roughly 5 million forms. We will process public opinion surveys from over 100 cities and townships across the country. We work for big names, small businesses, and independent consultants. ARDEM Incorporated provides document scanning services and data entry services to Bio-Medical, Financial, Insurance, Healthcare and Retail businesses across the country. We have been awarded a GSA contract for Document Conversion Services by the federal government adding the US Army, Veterans Administration, Department of Interior and National Institute of Health to our list of clients.
We believe that every call should be answered by a person rather than an endless voice messaging system. We believe customers come to us looking for a solution and it is our job to offer them the best solution we can within their target budget and within their time requirements. We believe in treating everyone fair. At ARDEM, we believe in being a positive contributor to our community and to our environment.
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The ARDEM Headquarters in New Jersey houses the core team that comprises the Project Managers and Solutions Team that onboard clients and gauge their processing requirements. The team also serves as the primary line of communication for all projects during office hours.
The New Jersey office located in Hillsborough also hosts the cloud network and receives all the physical documents that are then scanned for conversion and processing using their state-of-line equipment.
Not to be left behind, the operations office in Lucknow executes the functional processes with a team of over 300 college-educated professionals
The operations office, based out of the Shalimar Titanium building in Lucknow, works round the clock with 3 shift schedules, i.e., morning, afternoon and night, to manage their clients’ backend processes within the fastest possible cycle times.
Our clients come to us when they have a large volume of data which may exist on paper, or, is available on the web, and, they need this data to run their business. So this could be customer contact leads, rebate forms, claim forms, surveys, vendor invoice
