Some details
The emergency services program assists the city’s most vulnerable residents, those living within 125% of the federal poverty line, ease the burden of utility bills during times of need. For a family of four (4), total household income must be less than $30,756 to be eligible. In 2018 to date, the average income of applicants was closer to $14,000.
The program sees the highest demand during the scorching Texas summer
and cooler winter months, processing over 10,000 applications annually that impact nearly 50,000 residents. DHS administers approximately $2.4 Million dollars annually by working directly with San Antonio Water Systems (SAWS) and City Public Service (CPS) to apply credits directly to eligible applicant’s utility bills.The online application simplifies the original paper process by eliminating the need to print pages, photo copy supporting documentation (Government issued IDs, proof of income, SAWS / CPS Bills, etc), and even make trips to the Willie Velasquez Center to submit the application.