About CDM Direct Answering company in Sydney, Australia
CDM Direct are a leading Australian-owned customer experience management group with decades of experience in providing customer experience, acquisition and retention solutions to hundreds of Australian and international businesses. From SMEs through to la
Sandhya brings experience from a number of other sectors into her role in market research data collection, recruitment and fieldwork. She was originally raised and educated in the UK where she graduated as an industrial chemist but decided to move to Australia instead. Whilst there, she took up roles within the financial services industry managing some of the country’s most challenging call centres over a 20 year period.
Mandy brings with her more than 17 years of management experience. She currently holds a double degree in marketing and media communications. Not to mention, she also has postgraduate qualifications in front line management and lead auditing of quality and management systems.
Mandy’s role is based heavily around client services and is very much results driven. She takes over the day to day operations of her campaigns. All the while making sure that our client is always kept up to date and informed. Besides, she’s well known for providing bespoke alternative solutions to her clients, that offers cost savings and quality outcomes.
Kris Ram was previously raised in the Fiji islands and educated in New Zealand as a Mechanical Engineer specialising in Project Management. Since then, he has taken up roles within the education and manufacturing industry before moving into the Contact Centre, Market Research Data Collection and Omnichannel marketing space.
Then in 2011, he moved to the contact centre industry as a Team Leader working in the market research data collection department. Kris quickly excelled and got promoted as CDM Direct’s Operations Manager. After 2 years, he moved up the ladder to become CDM Direct’s Operation General Manager in New Zealand.
Naomi moved to New Zealand to complete her Bachelors in Education at the Auckland University of Technology. Whilst studying, Naomi worked part-time for TKW as a Market Research Interviewer. Eventually, she started recognising her own rapport building and professional manner. So, she joined CDM Direct to better utilise her customer service skills.
Our offshore branch in New Zealand provides significant benefits to both cost and efficiency, without any culture gap. Ultimately we know, these points are going to make all the difference when representing your business.
Besides, employment costs including superannuation, payroll tax and workers compensation can amount to 17% in Australia, while in New Zealand they amount to just 3.8%. In dollar terms, a 200-FTE operation can save over AUD $1.5m by offshoring the service to New Zealand. This combined with the price of commercial space, a New Zealand average wage and a kiwis’ work efficiency being ranked in the top 10 on the globe, made the decision obvious.
CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques