About Integralis IT Services company in Melbourne, Australia
Technology is a key enabler. It provides your people with the right information at the right time in the right way to get the job done. We provide managed IT solutions and expert advice to deliver technology that will grow and flex not only for today but for tomorrow.
Our founder Paul Kern who had a vision to create a company that delivered on the promise of providing a superior and proactive customer experience by being:
You have our commitment to deliver a quality customer experience and we have strict processes in place across the organisation to ensure that we follow best practice in all customer interactions.
At Integralis the role of protecting our customers information assets and data subjects is one that we take very seriously. As your IT partner we understand that it is important to you that we can demonstrate that we have implemented the relevant IT security precautions and processes to show that we are acting responsibly on your behalf and that Information Security is our biggest priority.
If 25 years of experience in business has taught us one thing its that the relationship between service provider and customer is sacrosanct. As a private organisation we are not bound by stakeholders focusing on shareholder value but can re-invest our IT managed services company in our people and in our processes and systems to support our customers and deliver that personal customer experience.
Last but by no means least we pride ourselves on having a team of highly-skilled passionate professionals. We have a reputation for excellence in supporting and serving our customers.
No matter who you are or what you doIntegralis can sit down with you to discuss your situation and help you find an outcome that works.
As professionals our focus is squarely centered upon you and your needs. Rather than try and sell you off the shelf packages we take the time to fully understand your business – its issues its challenges its needs and most importantly its goals. We then develop technical solutions and tailor our services to meet your needs and help you overcome your challenges so you can focus on doing what you do best.
Based in Melbourne Australia Integralis has its experienced team working for clients including Melbourne Councils and I2C embarked on a mission to level the playing field.
At Integralis our mission is clear and simple – we want to use our skills expertise and knowledge to help your business be its best. We see it as our job to use technology to help your business be more informed more efficient and more competitive.
While we have a passion for software and firmly believe businesses need technology to succeed in todays modern world our true focus is on people. We are a team that works with your team inspiring people to take action. We empower you with the tools and knowledge your team needs to create new opportunities and define your business in a way that technology alone will never be able to do.
Our methodology focuses on the most important thing in your business your people. In order for your investment to achieve lasting success it is essential to concentrate on your employees ability to work effectively and efficiently in the new environment.
Each solution is divided into four carefully planned phases. This minimises the impact of change and fast tracks your transition towards a robust Information Management platform
REVIEW AND REFINE
It is in this third stage that we takes feedback from users. We make any required adjustments to the solution so that it integrates seamlessly with the organisation. We work to personalise the base components delivered during the Build. During this phase you will start to see the true power and value of the IT platform.
ALIGN
This prepares your organisation for the change that will be coming. We ensure that you know what is to come so that you and your employees are fully aware of the plan and aligned to the project objectives and approach.
BUILD
In this stage we builds and deploys all technical components of the solution. At this point the solution is ready for users to start providing feedback.
DEPLOY
The deploy phase is about transitioning to an operational state and ensuring that your intended audience has the skills and training required to get the most out of the solution. Here you will learn how the benefits of your solution is dependent on the uptake and adoption of the new capabilities it offers. Familiarity with a platform and ease of use are critical to achieving a successful implementation of our Solution. During the deploy stage Integralis works on training and the ongoing transition of your organisation users so that they are able to work effectively and efficiently in the new environment.
Accountability means taking ownership of your IT issues and seeing them through to a satisfactory conclusion. It means being open honest and transparent in our dealings with our customers and speaking in plain English.
We strive to make ourselves accountable for the value we deliver.A simple commitment to deliver ongoing measurable business benefits to our clients.
Our years of experience in the IT world has taught us a few things and we apply that to our dealings with our clients. Our extensive portfolio of process documents means that we deliver consistent results.
Were constantly designing monitoring and reviewing our processes – looking for flaws and making improvements to ensure that all our services are optimised to deliver excellent results – consistently.
We work with best of breed technologies to package our support and provide the following services:
Were constantly trying to improve the services we offer. Thats why we invested in state of the art support technologies and why we invest in our staff and actively support their development.
We send a short survey to every client upon closure of every support ticket as we value all feedback learn from our mistakes and work hard to improve day after day.
Sydney Office
