About ePACT Network Ltd. App Development company in North Vancouver, Canada
ePACT offers a secure emergency network used by youth organizations across North America, including Parks & Recreation, Camps, YMCAs, Sports Associations, Schools, Municipalities, & more.
We meet or exceed all requirements under the HIPAA Privacy Rule in the USA as well as Canadas PIPEDA PIPA and FOIPPA legislation. All information in ePACT is stored in Canada on secure servers in Toronto and Vancouver.
ePACT is SOC2 Type II-compliant and works with 3rd-party auditors to review and assess privacy and security policies and practices. Organizations interested in ePACT can request copies of our Audit Reports here.
ePACT is fully compliant with Canadian Anti-Spam Legislation (CASL). We help organizations using our system make sure that they are too by sending messages only to those people who have provided consent.
The ePACT services provided by ePACT Network Ltd. (’ePACT’/’we’/ ’us’) and available via the www.epactnetwork.com website (the ’ePACT Website’) or ePACT mobile application (the ’ePACT Mobile Application’) enable registered users to build support networks of family friends caregivers and organizations to store and exchange information and to access communication tools for greater interaction and preparation in the course of their participation in programs and services offered by organizations registered with ePACT (including for example a municipality school or daycare) including in the event of an emergency (collectively the ’Services’).
The Services also enable authorized administrators within registered organizations to store and access information of registered users who have shared such information with the organization in the course of the organizations provision of programs and services to such users.
This Privacy Policy describes how we collect store use disclose and otherwise manage personal information about individuals in connection with the Services. For the purpose of this Privacy Policy ’you’ may refer to registered users of the Services or other visitors to the ePACT Website.
Except as set forth in this Privacy Policy personal information will not be collected used disclosed traded rented sold or otherwise transferred for any purpose without the consent of the individual to whom the information relates. You may withdraw your consent to our processing of your personal information at any time. However withdrawing consent may result in your inability to continue using the Services.
ePACT collects information in the following ways: 1) information you supply about yourself and others when registering or using the Services including your dependants your dependants legal guardians and your emergency contacts; 2) information organizations or other individuals share about you (e.g. an individual who adds your name and contact information as an emergency contact to their ePACT account or information provided by a registered organization).
We will not disclose or transfer personal information to third parties without permission except as specified in this Privacy Policy.
Organizations
You may choose to connect with organizations (e.g. sports associations schools camps municipalities) through the Services. In doing so you authorize ePACT to disclose to organizations the personal information organizations have identified to you as required in order to provide the program or service they offer to you. This may include enabling an organization to disclose your personal information to medical personnel providing medical assistance to you or individuals in your support network. This information will be used and treated in accordance with the organizations privacy and information retention policies.
You may disclose additional information to such organizations at your discretion. In the event of an emergency or in the course of delivering a program or service to you organizations you are connected with through the Services may contact you by phone email or SMS (text message) using the contact information you disclosed to them.
Organizations are responsible for restricting access to personal information to authorized administrators within such organizations who require access to fulfil their designated functions. We may share aggregated information with registered organizations for the purposes of such organizations research and analytics to improve the programs and services they offer.
Service Providers
We may share personal information with our service providers who require access in order to provide services on our behalf. For example we use third parties to host the ePACT Website or transmit email telephone and SMS (text message) notifications that you have subscribed to through the ePACT Website or ePACT Mobile Application. Such third parties may receive your mobile telephone number and/or email address (as applicable) solely for the purpose of transmitting those notifications. From time to time we may also employ service providers to help us improve the Services. Some features of the Services including our help desk ticketing system as well as the email text and voice messaging systems require limited user data to pass through or be stored or accessed on servers in the United States by ePACT or its service providers. This data may include: email address telephone numbers and any information that you provide to us via our Help feature. All other data is stored and backed up in Canada.
We have put in place contractual and other organizational safeguards with our service providers to ensure a proper level of protection of your personal information (see further Security information below) and to prohibit them from using information about our users for their own purposes. Service Providers are only given the information they need to perform their designated functions.
Legal and Compliance
We and our Canadian US and other service providers may provide personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian US or other foreign governmental authorities courts or law enforcement agencies) or to an organization in the case of a breach of an agreement or contravention of law or as otherwise required or permitted by applicable Canadian US or other law.
We may disclose personal information to third parties without consent if we have reason to believe that disclosing this information is necessary to the investigation establishment exercise or defence of legal claims against someone who may be causing loss or harm (whether intentionally or unintentionally) to persons or property; or where necessary to detect suppress or prevent fraud.
Business Transactions
We may also disclose personal information in connection with a corporate re-organization stock sale or a prospective or completed acquisition or share sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of ePACT (including any due diligence exercise carried out in relation to the same) or other change in corporate control.
You may access correct inaccuracies in and update your personal information in our custody or control at any time by accessing your account profile through the ePACT Website and making the necessary changes. We rely on our users to ensure the information provided to us is accurate and up to date. Having accurate information enables us to provide the best possible service.
You may also request access corrections or updates to other personal information in our records including information not available through your account profile by contacting our Privacy Officer at the email set out below. Upon receipt of a written request we will provide you with access to or a copy of your personal information subject to limited exceptions set out by applicable law. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to his/her personal information records. We will endeavour to deal with all requests for access corrections or updates in a timely manner.
We will make every reasonable effort to keep your personal information accurate and up-to-date and provide mechanisms to update correct delete or add to your personal information as appropriate. Should you or we at your request make any changes to your personal information the amended personal information may be transmitted to the organizations you have chosen to connect with through the Services and as otherwise permitted or required by law.
You may view the information you have authorized ePACT to disclose to organizations and organizations to access and use and revoke such authorization at any time by logging in to your account and making the necessary changes.
When you delete an account it is deleted from the Services. Deleted accounts are removed from the Services immediately and your account (including all information held within your account) is no longer accessible by you or any other user with whom it was shared.
However because ePACT maintains information back-ups to ensure the safety of our users information such information may remain in backup copies and logs for a limited period of time.
Organizations with whom you are connected through the Services may retain copies of the information you disclosed to them based on their own privacy and information retention policies.
You can delete your account at any time from the Account Settings page in your ePACT account. For more information visit our Help Center.
ePACT protects personal information by making reasonable physical technical and administrative security arrangements against such risks as theft loss unauthorized access collection use modification disclosure or disposal. Security measures have been integrated into the design implementation and day-to-day operating practices as part of ePACTs commitment to the protection of personal information it holds. For more information please see our Security page.
Third Party Links
The ePACT Website and the ePACT Mobile Application may contain links to other sites and mobile applications that we do not own or operate including social media websites. Also links to the ePACT Website and the ePACT Mobile Application may be featured on third party websites and mobile applications on which we advertise. Except as provided herein we will not provide any personal information to these third parties without consent. We provide links to third party websites and mobile applications as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites or mobile applications. The linked websites and mobile applications have separate and independent privacy statements notices and terms of use. We do not have any control over such websites or mobile applications and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites and mobile applications may collect use or disclose secure and otherwise treat personal information.
Updates
Privacy Policy updates will be reflected on the ePACT Website so you are always aware of what information we collect how we use it and under what circumstances we disclose it. We may also notify you of any changes to this Privacy Policy by email and/or upon account login through the ePACT Website. ePACT reserves the right to update this privacy policy at any time.
Compliance with Privacy Laws
ePACT complies with applicable laws and regulations of the jurisdictions in which ePACT operates at any given time. Personal information is collected used and disclosed in accordance with this policy and all applicable privacy laws as required by each jurisdiction.
The organizations whom you authorize to access and use your personal information through the Services have separate and independent privacy and information retention policies. We do not have any control over such organizations personal information practices and therefore we have no responsibility or liability for the manner in which such organizations may collect use or disclose secure and otherwise treat personal information. If you have any questions or concerns about an organizations personal information practices you should contact the applicable organization directly.
Privacy Compliance Officer
ePACT has appointed a knowledgeable individual within its organization to be responsible for privacy compliance.
If you have any questions concerning the collection use or disclosure of personal information or ePacts Privacy Policy; requests to access update and/or correct inaccuracies in personal information; or other questions or complaints about the manner in which we or our service providers treat personal information please contact our Privacy Compliance Officer at [email protected].
As a HIPAA-compliant, cloud-based system, ePACT replaces paper medical forms, waivers, & consents for families attending programs, improving the ability to collect, manage, and access critical information needed to support members, & providing staff with
