About Tango Komunikacije Market Research company in Zagreb, Croatia
A group of open-minded multilingual communicative and creative individuals led by a Briton amp; a Croat with the will to meet any challenge. The company is managed by Richard and Tajana Riley. Both travelled extensively in their early professional careers and having spent 12 years in France they are both trilingual. Exposure to such a variety of cultures made them quickly appreciate the distinct differences between the peoples of the world. Their open-minded approach Richards combined technical and management know-how (developed while working for world leaders like Bloomberg and SERCo) and Tajanas management and people skills nurtured during 15+ years of working in management positions and as a business owner form the foundation of tango as a great service provider.
tango#39;s recruitment criteria reflect the managements appreciation and respect for different cultures. In order to join tango candidates must display these same qualities. All staff at tango speak a minimum of two to three languages comfortably and come with life experience abroad to make for a dynamic multilingual team thats easily tailored to deliver consumer care on a global scale. On the operational front we focus on our own quality of service setting our standards high. A unique company within the region tango was Croatias no.1 exporter of contact centre services in 2011 and 2012 (according to FINA)!
Mission
To provide high quality specialist multilingual contact centre services across a variety of industries with emphasis on professionalism communication teamwork and sustainability.
Vision
To be the leading multilingual contact centre in our field of expertise focused on superior service provision to our clients. To provide an ideal workplace for professionals where communication linguistics and diversity make for personal satisfaction and reward.
And to achieve the above sustainably.
Typical SLAs
From 80% of all inbound calls answered within 40 seconds...
to 90% of all inbound emails responded to within 24 hours…
through to ’immediate’ reaction: 99% within 5 minutes#39; response time
Current coverage
English
24/7/365Croatian
Mon-Sun 08h00-21h00German
Mon-Fri 08h00-21h00Weekends 09h00-17h00
Italian
Mon-Sun 09h00-21h00All other languages
During local business hours of countries servedCompany profile
Founded: 2004
Owner: Richard Riley
Core business: contact centre
Staff: 40+ full-time employees
Capacity: 50 workstations
Office space: 370 m2
tango komunikacije d.o.o.
20th floor
Ivana Lucica 2a
10 000 Zagreb
Croatia
salestango.hr
