About EvaluAgent Call Center company in Middlesbrough, United Kingdom
As former contact centre managers ourselves_ we know how hard it is to consistently deliver great customer service in an environment of metrics_ optimisation and repetition <_p>
We understand the frustrations of having to manage complex spreadsheets_ interpret unwieldy management reports_ and the struggle of using software that doesnt really work That#39 s why we created EvaluAgent® <_p>
To turn Quality Management into more than a tick-box exercise and help make contact centres home to a great customer experience <_p>
Jaime leads EvaluAgent® in delivering people-focused software and services to our customers <_p>
After almost twenty years directing customer experience and workforce engagement programmes for some of the UKs biggest brands_ including EE_ Barclays and Mamp S_ Jaimes mission is to help Contact Centres deliver a truly great customer experience <_p>
Michelle has an unwavering passion for helping Contact Centres place the customer at the heart of their business <_p>
Using insights from almost two decades in customer experience leadership and operations management_ Michelle creates and nurtures meaningful relationships with our customers ensuring EvaluAgent® never fails to deliver what they need <_p>
Alex has a proven track record leading the development of innovative Quality Management software <_p>
Alexs vision and technical expertise play a crucial role in our journey_ helping maintain best-in-class security measures and platform architecture <_p>
