About totality services IT-MSP company in London, United Kingdom
Since 2008 weve gained a reputation for delivering the kind of end-to-end IT support IT security and IT services solutions for a wide range of small and medium sized business that much larger blue-chip enterprises have always taken for granted.
Now you can enjoy all the benefits – such as peace of mind innovation and cost efficiency – our tailored IT outsourcing service delivers.
Were about so much more than technology. Personal service and customer care are at the heart of everything we do. You can experience it day to day in our above and beyond can do attitude and approach.
The quality and value of our expertise in technology support and services has earned us a Feefo Gold Trusted Service Award and Five Star ratings from both Trustpilot and Google making us the trusted IT support provider in London.
In recent years technology (particularly online technology) has been both a revelation and a revolution. Its changed the way we all do business forever. But stand still in this environment and you fall behind. Thats why well ensure you dont.
Were committed to supporting your enterprise with the most innovative IT systems the latest best practices and business building solutions that are fully compliant safe secure and stable. The result? Youll benefit from less stress over your IT total peace of mind and a competitive advantage in todays over-crowded commercial landscape.
After over 10 years spent in technology sales and marketing consultancy with a range of household-name businesses such as TalkTalk Centrica and Sodexho Luis launched totality services in London with co-founder Pedro Martins in 2008.
After over 10 years spent in technology sales and marketing consultancy with a range of household-name businesses such as TalkTalk Centrica and Sodexho Luis launched totality services in London with co-founder Pedro Martins in 2008.Keen to add value and exceed targets wherever hes worked Luis naturally drives the companys business and growth strategies. This role ranges right from lead generation across multiple channels to a hands-on role in the end-to-end sales process including technical discovery sessions and proposal delivery. Luis is also responsible for the financial wellbeing of the business.
With a BA Honours in European Business from Oxford Brookes (1998) a BA Honours in Business Administration from the University of La Rochelle (1997) and a Goldman Sachs 10k Small Business Programme Graduate (2020) Luis fully utilises his education alongside his commercial experience to help drive the customer care excellence the company is renowned for.
This is clearly demonstrated by the way Luis along with Pedro and Charlie has made totality services the highest rated managed IT support company in London based on client reviews.
You might think Pedro is a typical IT ’geek’ given his work history however hes a real socialite and is often described as ’the life and soul of a party’.
Having spent some years in a variety of technical lead roles for companies such as Vodafone where he was Global Infrastructure Lead Architect and Barclays Capital where he was Global Data Centre Operations Lead it was a logical step for Pedro to launch his own managed IT services business with Luis.As Technical Director Pedro not only provides the leadership direction and management for the companys technical and operational teams he also closely monitors innovations in the sector to spot adapt evolve and implement them in ways that enable the company to better serve its clients.
Pedros aim is to ensure totality services clients have the best-in-class best fit technical platforms to deliver optimal uptime scability easy adoption and use solutions that help them to develop and grow.
Having gained a BSc Honours in Computing Information Systems Design in 2003 from London Metropolitan University Pedros professional qualifications include the Open Group Architecture Framework (TOGAF) in Enterprise Archtecture and the ITIL 3 Foundation Certification the third version of a globally recognised collection of best practices for managing information technology.
Pedros particularly proud of his degree dissertation on the concept of a Cloud-based service desk with database backend (a while before the Cloud actually existed!) and bringing an ethos of automation and orchestration to totality services from day 1 back in 2008.
Having started his IT career in 2005 Charlie spent over seven years in a Technical Operations Management role for another management services provider (MSP).
Having started his IT career in 2005 Charlie spent over seven years in a Technical Operations Management role for another management services provider (MSP). There he was responsible for the technology stack both internal and for clients while keeping vendors up to speed with new innovations. He joined totality services in thespring of 2017 as service desk manager.
Becoming totality services technical account director two years later Charlie is now responsible for the management of all existing and key clients including retention and identifying cross-sell and upsell opportunities.
He also works closely with the totality services helpdesk and project management teams as well as with Luis and Pedro to help drive the companys customer service delivery strategy while also investigating and implementing emerging technologies and trends for an evolving technology portfolio.
Calling on his in-depth MSP experience Charlies helped the business move towards greater automation of internal processes to create a more cohesive and integrated toolset to drive efficiency and scalability.
It might seem unusual for an IT professional to hold a BA in Philosophy from the University of Southampton but then Charlies not your typical propeller head having been a chef before beginning his career in technology which is why his interest in cooking continues in his spare time today.
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