About Casengo Software Development company in Amsterdam, Netherlands
Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day you might get started on the days customer queries – but you might not. Thats what its like to run a company with only the smallest of teams.
We know.
Casengos story started back in 2003 when Floris and Thijs van der Veen launched Livecom. This customer support application is not hugely different from Casengo but is aimed at a very different market: large enterprises. Livecom is now being used by Philips ABN AMRO and BMW helping them respond to their customers faster and better.
In 2011 Floris and Thijs (two Dutch brothers) started wondering why only the big boys could play. Why should only huge enterprises be handed a tool to help them out with customer support? Dont small companies need the extra hand much more urgently?
In 2012 Casengo was launched. Its foundations were built with our customers in mind – and our customers customers. We still learn from them every day and with their help we constantly improve our customer support application. Why? Because at Casengo were perfectionists. We all want to make sure that the application is what our users want it to be.
Chief Happy Customers
Money Man
Senior Marketing Fellow
Super Blogger
Customer Success
Happy Customer Dreamer
Customer Fan
Word Girl
UX Lady
Senior Back-End Dude
King of Scrum
