About Vodafone Qatar Call Center company in Doha, Qatar
These Terms and Conditions govern the sale of second hand mobile devices the #34 Devices#34 by you_ the undersigned customer “You” with as a Trade-In for a new device based on the terms and conditions stated below “Trade-In” By availing this Trade-In you agree to the terms and conditions These Terms and Conditions are supplemental to any other service terms and conditions you may have with Vodafone <_p>
No upfront payment is required I have to decide whether to continue using the service before the 1st bill is generated Otherwise_ I must go to one of Vodafone stores to disconnect the service For GigaHome Classic and Premium_ I will get the remaining two 2 months for free if I decide to continue using the service and go to Vodafone Stores before the 1st bill is generated <_p>
If I want the Vodafone Giga TV then I will pay 100 QR for the Set Top Box STB After completing the Try and Buy period_ I will continue to pay the normal monthly Plan charges including the three months minimum service period <_p>
If I decide to discontinue the Try and Buy Offer_ I have to visit the Vodafone store before the first months bill is generated to return the STB in good working condition In case the STB is lost or not in working condition I will be liable to pay 450 QR <_p>
These Terms and Conditions govern the sale to Vodafone Qatar Q S C #34 Vodafone<_strong>#34 of second hand mobile devices #34 Devices<_strong>#34 by you_ the customer Please read these Terms and Conditions carefully If you avail these services you agree to the Terms and Conditions below These Terms and Conditions are supplemental to any other service Terms and Conditions that the purchaser _you #34 You<_strong>#34 may have with Vodafone <_p> Business Unlimited 300 <_strong>you will have the first 20 GB at full 5G speed_ then you will have unlimited data at the speed of 2 Mbps The fair usage policy for the 2 Mbps data is 1TB <_p> Business Unlimited 450 <_strong>you will have the first 200 GB at full 5G speed_ then you will have unlimited data at the speed of 15 Mbps The fair usage policy for the 15 Mbps data is 1TB <_p> Business Unlimited VIP <_strong>you will have the first 1TB at full 5G speed_ then you will have unlimited data at the speed of 15 Mbps The fair usage policy for the 15 Mbps data is 1TB <_p> There is a fair usage policy of 50 usages per year_ which is on average one parking per week_ every week for the entire year Once the limit reached_ Vodafone may disable the Valet Parking Privilege at its own discretion In addition_ the cardholder must only use each card_ which means that each Valet service will be provided once per hour_ and cannot be shared amongst other users_cars <_p> Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 amp Unlimited VIP plans <_p> * Available only for Globe Network<_p> Effective from 30 September until 31 December 2019_ Customers who buy or upgrade to the new Business Unlimited 300 or Business Unlimited 450 Plans will get a discount of QR50 every month for 6 months if they subscribe during the Promotion period This offer is not valid on the Business Unlimited VIP Plan <_p> Unlimited 300 <_strong> you will have the first 20 GB at full 5G speed_ then you will have unlimited data at the speed of 2 Mbps The fair usage policy for the 2 Mbps data is 500 GB <_p> Unlimited 450 <_strong> you will have the first 200 GB at full 5G speed_ then you will have unlimited data at the speed of 15 Mbps The fair usage policy for the 15 Mbps data is 500 GB <_p> Unlimited VIP <_strong> you will have 50 GB at full 5G speed_ then you will have unlimited data at the speed of 64 Kbps The fair usage policy for the 15 Mbps data is 1TB <_p> There is a fair usage policy of 50 usages per year_ which is on average one parking per week_ every week for the entire year Once the limit reached_ Vodafone may disable the Valet Parking Privilege at its own discretion In addition_ the cardholder must only use each card_ which means that each Valet service will be provided once per hour_ and cannot be shared amongst other users_cars <_p> Those add-ons are valid in the same countries provided for the roaming countries for Unlimited 450 amp Unlimited VIP plans <_p> * Available only for Globe Network<_p> Effective from 1 November 2020 until 30 November 2020 _ Customers who buy or upgrade to the new Unlimited 300 or Unlimited 450 Plans will get a discount of QR50 every month for 4 months if they subscribe during the Promotion period This offer is not valid on the Unlimited VIP Plan <_p> When you shop online or use our website we#39 ll assume that you#39 ve read and agree with these terms and conditions along with any other terms and conditions we might show you while you use our onlineservices If you are a Vodafone Customer_ you#39 ll also be subject to the General Terms and Conditions <_p> Some Definitions<_p> #34 Plan#34 <_p> Our Postpaid and Prepaid pricing plans that are charged in line with our rate cad <_p> #34 Postpaid#34 <_p> Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle <_p> #34 Prepaid#34 <_p> Our pre-payment option which allows you to pay in advance by cash_ credit or debit card <_p> #34 Service#34 or #34 Services#34 <_p> means your access and use of the content_ information and services on this internet site_ whether accessed by you on the web or by WAP <_p> #34 Site#34 <_p> means this Vodafone Qatar internet site <_p> Terms#34 <_p> means these terms and conditions governing the use of this Site <_p> #34 we#34 _ #34 us#34 _ #34 our#34 or #34 Vodafone#34 <_p> means Vodafone Qatar Q S C <_p> #34 you#34 or #34 your#34 <_p> means you_ the user of this Service<_p> These Terms will apply to you from the earlier of <_p> a You completing our online registration process and confirming that you have read and accepted these Terms or<_p> b You viewing_ accessing or using any Service offered by us <_p> As well as these Terms_ there may be other terms and conditions which apply to individual Services - if that#39 s the case you will have to accept those terms before you can use the relevant Service <_p> Unless we tell you otherwise_ we are the supplier of any item you purchase on the Site <_p> The price you pay for items purchased on the Site will be the price you see advertised on the Site at the time you make your purchase Unless we tell you otherwise_ the advertised price will include delivery costs <_p> For card payment you must pay for anything you purchase on the Site at the time you place your order and prior to delivery <_p> For cash on delivery you must pay for anything you purchase on the Site at the time of delivery or pick up <_p> The right and license to use any item sold on our Site is perpetual_ non-exclusive and irrevocable unless otherwise expressly stated in these Terms or on our Site <_p> All orders are subject to the availability of Products If for any reason a Product is not available_ we will endeavour to notify the non-availability on the Vodafone online store <_p> At our discretion_ you may not be able to proceed with any purchase on the Vodafone online store which exceeds our current limits on volume or total value <_p> Some of our Services require you to complete aregistration form on our Site If you decide to register_ you agree to provide us with true_ accurate_ current and complete information in all fields indicated as compulsory <_p> After you register_ you will be issued with or willchoose a password You must keep your password_ and any other passwords you use to access our Services_ secure You are responsible for all actions that take place as a result of access to the Service via your password If you disclose your password to someone else_ you will be responsible if that person uses your password to breach these Terms You must let us know straightaway if any unauthorised person learns what your password is <_p> Some of our Services require you to choose a user name Your user name must not be obscene_threatening_ racist_ offensive_ derogatory_ defamatory or in violation of any intellectual property or proprietary rights of any one else If we consider that your user name is inappropriate for any reason_ we reserve the right to reject it and prevent you from using this user name at any time with or without notice to you <_p> Your account is to be used by a single user only and you must not allow simultaneous access using your password <_p> Our use of your personal information is governed by our Privacy Policy_ which forms part of these Terms PLEASE READ THE <_b>PRIVACY POLICY<_b> CAREFULLY - it deals with your rights and our obligations in relation to your personal data_ including what we can do with it and to whom we may give it in certain situations <_p> <_p> Vodafoneuses SSL Secure Socket Layer to ensure secure online payment and all othertransactions of personal data SSL encrypts all communications between yourcomputer and our server so that the information can only be read and understoodby Vodafone <_p> A closedlock sign in the bottom corner of your browser windowshows that the connection is secure For further information_ please consultyour browser#39 s security specifications If your browser is equipped with SSLyour transaction will automatically be secured <_p> The use ofthis website is at your own risk <_p> You agreeto indemnify and hold us harmless against all and any loss_ liability_ actions_suites_ proceedings_ costs_ demands and damages including direct_ indirect_special or consequential damages_ or any other action_ arising out of or inconnection with the use of this web site <_p> 9 IntellectualProperty<_p> Vodafoneowns all the intellectual property rights in and to this website_ and allunauthorised use of our intellectual property is expressly prohibited and maybe prosecuted under the applicable laws <_p> All information made available on the Site is for information purposes only and is not necessarily comprehensive_ complete_ accurate or up to date and may contain external links which Vodafone assumes no responsibility or liability for <_p> Vodafone has no obligation to update_ to revise or to adapt information_ including financial information_ even if the information changes after its publication on this Site You are solely responsible for any actions you take or do not take concerning Vodafones share value_ whether this decision is based on the information on the Site or otherwise <_p> Vodafone makes no representations or warranties of any kind_ express or implied_ about the completeness_ accuracy_ reliability_ suitability for a particular purpose or availability with respect to the Site or the information contained on the Site for any purpose<_p> We areregulated by the Supreme Council of Information and Communications TechnologiesictQATAR_ the regulator for Qatartelecommunications services For more information on ictQATAR go to Ministry of Transport and Communications <_b><_p> <_p> We reserve the right to change these terms and conditions from time to time without prior notice <_p> You agree that no joint venture_ partnership_ employment or agency relationship exists between you and us as a result of these Terms or use of this Service <_p> These Terms and_ where applicable_ the relevant additional terms that you accept as part of the using our Services form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service <_p> If any part of these Terms is determined to be legally invalid or unenforceable_ then the invalid or unenforceable provision will be deemed superseded by a valid_ enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect <_p> You acknowledge and agree that in entering into these Terms you do not rely on_ and shall have no remedy in respect of_any statement_ representation_ warranty or understanding whether negligently or innocently made of any person whether party to these Terms or not other than as expressly set out in these Terms as a warranty Nothing in these Terms shall_ however_ operate to limit or exclude any liability for fraud <_p> If you purchased a product from the Vodafone Online Store or any Vodafone Retail Store and find that its not quite right you can request a refund or exchange in any Vodafone retail store see list here<_b> within 7 days of receiving your product in the following situations <_p> If its been longer than 7 days since you received your product_ see our “Warranty” section below <_p> For refund requests that meet the criteria above Vodafone will initiate the refunds as it follows <_p> Any purchase made on the Vodafone Online Store and paid by credit card will be refunded as credit back to the credit card used for that particular transaction No cash_ cheque or other money transfer method will be provided as a refund Please allow 10 working days for the refund to reach your credit card <_p> Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customers bank account When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund Please allow 10 working days for the money to reach the bank account <_p> <_p> If you have changed your mind about a product you have purchased online_ and want to receive a refund or exchange you can request a refund or exchange at any selected Vodafone retail stores You need to ensure <_p> <_p> If you find that your product doesnt work properly or has a manufacturing fault_ within the first 7 days_ you can request a refund or exchange in any Vodafone retail store You need to ensure <_p> <_p> If you do not receive the product that you ordered or the product does not match the specifications presented on the product page you can request a refund or exchange in any Vodafone retail store You need to ensure <_p> <_p> If your product fails to work correctly as a result of a manufacturing defect and its been longer than 7 days since you received it_ the product may be able to be repaired under the manufacturer#39 s warranty_ so long as it is within its warranty period See below the list of service centers where you can have your device repaired during the warranty period <_p> 1 There are different reservation charges for different Star Numbers You can find out the reservation charge for the Star Number from our website at www vodafone qa <_b> or any of our retail stores <_p> 10 Customer purchasing the numbers online confirm that they do not have more than five 5 numbers under their QID which is a requirement under local laws <_p> 14 All refunds shall be made within 15 days without any further liability <_p> Agents<_p> Any distributors_ non-Vodafone Stores or others we have been appointed to sell our products and services <_p> Agreement<_p> The legal contract between you and us_ made up of these terms and conditions_ any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website <_p> Billing cycle<_p> The period of time between the bills Billing cycle will begin on a specific day each month_ and will continue until the same day of the following month For example_ the first day of the month until the first day of the following month the number of days in the billing cycle change_ according to the number of days in the month You will be notified of your billing cycle when you subscribe to a monthly subscription service from Vodafone <_p> Business day<_p> Any day except a Friday_ Saturday or national public holiday in the State of Qatar <_p> Extras<_p> Value bundles that you can purchase in addition to your Postpaid Plan <_p> Products and Services<_p> The communication products and services_ including_ but not limited to_ national and international calls and SMS text messages_ national and international MMS multi-media messages_ to send photos_ mobile internet_ roaming_ Extras_ and any other products and services we offer you <_p> Plan<_p> Our pricing plans that are charged in line with our rate card <_p> Rate card<_p> The list of all our prices for our products and services <_p> SIM card<_p> The card included in your Welcome Pack to be inserted in your phone The card contains your mobile number and allows you to use our products and services <_p> We_ us<_p> Vodafone Qatar P Q S C commercial registration number 39656_ PO Box 27727_ Doha Qatar<_p> Welcome Pack<_p> The pack you bought which contains a Vodafone SIM card_ mobile number and information on our products and services <_p> Postpaid<_p> Our monthly post payment option in which you are billed for your account charges at the end of each bill cycle <_p> a This agreement starts when you put the SIM card into your mobile phone and use any of our products and services <_p> b This agreement will continue until either of us end it as set out in this agreement <_p> c The minimum contractual period shall be three 3 months “Minimum Subscription Period<_strong>” Cancellation of the Service prior to that time will result in applicable charges due and payable for the entire three month Minimum Subscription Period<_p> a We will take all reasonable steps to make our products and services available to you at all times_ depending on the terms and conditions of this agreement <_p> b Things beyond our control_ including but not limited to acts of God_ act of government or regulatory authority_ war_ riot or civil commotion_ may sometimes affect the quality and availability of our products and services We will not be held responsible for any harm or damage resulting from this<_p> a You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services <_p> b When you buy the Welcome Pack from our stores_ or receive the Welcome Pack if you have bought it online_ you must provide us with a copy of your valid Qatari identity document or your passport and relevant business visa or resident permit page The Welcome Pack will not be handed over if you cannot provide us either of these documents <_p> c If you cannot personally receive your Welcome Pack_ you must print off and fill in the letter of authorisation on our website www vodafone qa and nominate someone to receive or collect the Welcome Pack on your behalf That person will only be able to receive the Welcome Pack if we have the letter of authorisation_ together with both yours and the nominated persons Qatari identity document or passport with a relevant visa or resident permit <_p> d By buying our products and services_ you assure us that you <_p> e As part of our products and services_ we offer access to the internet We are not responsible for_ and do not approve_ any website other than ours_ including those which may have a link from our website_ unless we say otherwise <_p> a All your Postpaid connections will be part of an account <_p> b Your account can contain one or more connections <_p> c Primary Connection <_p> Although your account can contain several connections_ only one can be set as the Primary Connection <_p> d Additional Connections Your account may only contain one Primary Connection and up to four 4 Additional Connections_ unless otherwise approved by us <_p> a Each connection in your account Primary and Additional Connections will have a monthly subscription Plan <_p> b Your Plan will be renewed for all connections on your account on your bill cycle date <_p> c The value of your Plan will be valid up until the end of each bill cycle Any unused value will be forfeited at the end of the bill cycle <_p> d If you subscribe to a Plan on a day that does not coincide with your bill cycle_ the charges and value for your Plan will be pro-rated against your next bill cycle <_p> a You may add Extras to each connection in your account <_p> b Each Extra and the value it contains will be renewed on your bill cycle date <_p> c The value of your Extra will be valid up until the end of each bill cycle Any unused value will be forfeited at the end of the bill cycle <_p> d If you subscribe to an Extra on a day that does not coincide with your bill cycle_ the charges and value for your Extra will be pro-rated against your next bill cycle <_p> e Some Extras may offer you a rate discount A rate discount will offer a reduced price for outgoing_incoming calling_ SMS_MMS or data usage Details of rate discounts are set out in our rate card <_p> a You agree to pay us the relevant charges for the provision of the services_ whether you or someone else uses the services <_p> b All your account charges including your Primary and Additional Connections will be billed once a month on your bill cycle date <_p> c Most charges will appear on the bill immediately following the time period in which charges were incurred In certain circumstances e g roaming charges_ due to operational matters beyond our control_ application of charges to your bill may be delayed You are nevertheless required to pay all billed charges that are not in dispute when they fall due_ as stated on your bill <_p> d Credit limit <_p> • We will set a credit limit for the charges incurred on your account this includes charges for your Primary and Additional Connections <_p> • You may request to increase the default credit limit by either paying a deposit or providing your credit card details <_p> • If you provide us with your credit card details for the purposes of increasing your credit limit_ you agree that we may use your credit card details to recover any amounts on your account which remain unpaid 90 days or more after your Bill Issue Date We will contact you by SMS to inform you before we take any such action <_p> • If you reach or exceed your credit limit_ your account including all Primary and Additional Connections will be blocked The block will be removed upon settling all or part of the outstanding amounts <_p> • Should the billed amount exceed the set credit limit due_ you are still obliged to pay the full amount due for all charges incurred <_p> a You may make a deposit against your account to <_p> • Increase your credit limit_ as set out in clause 10d above <_p> • Enable roaming in some destinations where charging does not take place in real time The minimum amount to deposit for this is QR 2_000 or by providing a valid credit card <_p> b If you wish to retrieve your deposit_ then we will apply it as a payment against any and all outstanding and future charges and return your credit limit and roaming settings to the default <_p> c Upon termination of this agreement_ any remaining deposit will be refunded in full <_p> a You can choose a free number a mobile number that you do not have to pay a reservation charge for or you can pay a reservation fee to reserve any of our available Star Numbers and My Numbers online or in our stores <_p> b There are different reservation charges for My Numbers and Star Numbers You can find out the reservation charge for the Star Number or My Number you want from our website at www vodafone qa or at any of our retail stores <_p> c All mobile numbers belong to the State of QATAR The Supreme Council for Information and Communications Technology ictQATAR may withdraw_ suspend or change numbers at any time If this happens_ we will give you at least 30 days notice The reservation charge you pay for a Star Number or My Number entitles you to use that number_ but it will still belong to the State of QATAR <_p> d All reserved numbers must be assigned to an active Plan If you cancel your Postpaid Account or any Primary or Additional Connections or this agreement ends_ after 180 days the numbers will be made available for people to reserve <_p> e We can refund the reservation charge for Star Numbers and My Numbers in line with our Number Policy_ which you can get from our website www vodafone qa and at our stores <_p> a Roaming allows you to use our products and services when travelling outside Qatar <_p> b If you are roaming in countries where charges take place in real time_ the charges will automatically be charged to your account <_p> c If you are roaming in countries where charges do not take place in real time_ there may be a delay in us charging your account of up to 31 days This will be reflected in the next relevant bill cycle <_p> a We have the right to end this agreement if <_p> • you break any of the terms and conditions of this agreement or<_p> • our public mobile telecommunications licence ends <_p> If we are going to end this agreement we will tell you by SMS <_p> b You can cancel this agreement at any time by phoning our Customer Care team on 122 or +97470201122 if roaming from your Vodafone mobile or by visiting one of our stores <_p> c You must ensure that all outstanding payments are paid before disconnecting your account <_p> d Where you have activated roaming in countries where charges do not take place in real time_ you will only be disconnected 31 days after your request <_p> a If your SIM card is lost_ damaged_ or stolen_ you must immediately contact our Customer Care team on 122 or +97470201122 if roaming We will then <_p> • block the SIM card to prevent further calls being made and<_p> • make any necessary arrangements for you to buy a replacement Welcome Pack at the standard retail price You may have to pay a delivery charge <_p> b We may charge you for replacing and delivering the replacement Welcome Pack_ according to the charges set out on our website www vodafone qa <_p> a We pay refunds for our goods and services in line with our Online Returns and Warranty Policy and our Retail Shop Returns Policy You can get both of these from our website at www vodafone qa and our stores <_p> b We pay refunds for Star Numbers and My Numbers in line with our number policy which you can get from our website at www vodafone qa and from our stores <_p> a When you put the SIM card into a mobile phone_ or use any products and services_ you will be considered to have accepted these terms and conditions No terms and conditions other than those set out in this agreement_ any specific terms and conditions which apply to particular products and services you use and any policies or procedures on our website www vodafone qa_terms_ are binding on us unless they are put in writing and signed by an authorised representative of ours <_p> a If you are not satisfied with any products or services_ phone our Customer Care team on 122 or +97470201122 if roaming from your Vodafone number or visit any of our stores When we receive your complaint we will investigate it and get back to you within a reasonable time <_p> b We can change these terms and conditions_ including our Number Policy_ from time to time We will tell you about any changes within a reasonable time_ by publishing the changed terms and conditions on our website www vodafone qa_terms or in any other relevant way available to us_ including by SMS and voicemail <_p> c We can change our pricing and our rate card from time to time We will publish the changes on our website www vodafone qa and we will tell you about the changes in any other way available to us <_p> d If there are any differences between the printed version of these terms and conditions and the online version of these terms and conditions available on our website www vodafone qa_terms_ the online version will apply <_p> e Where a product or service which you use has specific terms and conditions published on our website_ those specific terms and conditions will form part of this agreement If there is any difference between these terms and conditions and any other terms and conditions_ then these terms and conditions will apply <_p> f How we can use your personal information is governed by this agreement and our Data Privacy Policy_ which is on our website at www vodafone qa <_p> g We will not be liable for any loss or damage including indirect loss relating to the products and services except for any liability we have to accept by law <_p> h We will not be liable for any actions_ claims_ loss_ proceedings_ damages of any nature whatever whether direct or indirect in connection with any third party products and services that you have access to by using our Products and Services We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing_ or any failure to perform by any such third party products and services <_p> i If any term or condition in this agreement is not valid or cannot be enforced for any reason_ this will not affect the remaining terms and conditions_ which will still apply <_p> Vodafone general terms and conditions valid as of 1 June 2013 <_p> Agents<_p> Agreement<_p> The legal contract between you and us_ made up of these terms and conditions_ any specific terms and conditions which apply to particular products and services you use and any policies or procedures published on our website <_p> Business day<_p> Any day except a Friday_ Saturday or national public holiday in the State of Qatar <_p> Products and Services<_p> The communication products and services_ including_ but not limited to_ national and international calls and SMS text messages_ national and international MMS multi-media messages_ to send photos_ mobile internet_ roaming_ Extras_ and any other products and services we offer you <_p> Plan<_p> Our pricing plans that are charged in line with our rate card <_p> Bonus<_p> Bonus value given for free when you recharge a plan <_p> Extras<_p> Value bundles that you can purchase in addition to your Postpaid Plan <_p> Rate card<_p> The list of all our prices for our products and services <_p> Prepaid<_p> Our pre-payment option which allows you to pay in advance by cash_ credit or debit <_p> SIM card <_p> The card included in your Welcome Pack to be inserted in your phone The card contains your mobile number and allows you to use our products and services <_p> We_ us <_p> Vodafone Qatar P Q S C commercial registration number 39656_ PO Box 27727_ Doha Qatar<_p> Welcome Pack <_p> The pack you bought which contains a Vodafone SIM card_ mobile number and information on our products and services <_p> a This agreement starts when you activate any of our products or services on our network <_p> b This agreement will continue until either of us end it as set out in this agreement <_p> <_p> a We will take all reasonable steps to make our products and services available to you at all times_ depending on the terms and conditions of this agreement <_p> b Things beyond our control_ including but not limited to acts of God_ act of government or regulatory authority_ war_ riot or civil commotion_ may sometimes affect the quality and availability of our products and services We will not be held responsible for any harm or damage resulting from this <_p> <_p> a You must buy a Vodafone Welcome Pack to use any of our products or services and you must be at least 18 years old to subscribe to our services <_p> b When you buy the Welcome Pack in our stores_ or receive the Welcome Pack if you have bought it online_ you must provide us with a copy of your Qatari identity document or your passport The Welcome Pack