CallFinder Speech Analytics Call Center company

About CallFinder Speech Analytics Call Center company in South Burlington, United States

If youre looking for a fulfilling challenge_ working with energetic and talented people in a rewarding and winning environment_ check out our open opportunities and apply today!<_p><_header>

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CallFinder is located in South Burlington_ VT which is repeatedly selected as one of the healthiest and most livable communities in the country by sources such as Outside Magazine<_em><_b>_ Kiplinger<_em><_b>_ and Self Magazine<_em><_b> Burlington is located on Lake Champlain—perfect for sailing and kayaking_ and just a 30-minute drive from the Green Mountains_ where you can enjoy ideal skiing conditions_ and over 300 miles of hiking trails We consider ourselves very fortunate to be located here! Please take a moment to review the open career opportunities at CallFinder<_b> <_p>

More About CallFinder<_b><_p>

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Open Positions<_h2>

• Business Development Executive – Speech Analytics<_b><_li>
• Client Services Analyst<_b><_li>
• Other Positions<_b><_li><_ul>

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  Business Development Executive – Speech Analytics<_h3>

  Position Summary<_h5>

  The speech analytics Business Development Executive is responsible for qualifying leads from marketing_ finding new leads_ and developing them into qualified prospects The position requires experience identifying opportunities to deliver solutions utilizing the companys suite of capabilities through uncovering a prospects pain points Candidates will be required to align CallFinders speech analytics solution to solve customers challenges and needs We are open to a remote-based arrangement for the right candidate for the Business Development Executive position <_p>

  Essential Functions amp Responsibilities<_h5>

  I Prospect Qualification amp Development<_strong><_p>

  1. Maintain a current understanding of CallFinder and competitive products and services <_li>
  2. Conduct pre-call and pre-product demonstration research to deliver a targeted pitch to prospects <_li>
  3. Provide subject matter expertise to solve prospects business challenges with speech analytics <_li>
  4. Present speech analytics and business cases that align with prospects challenges while conducting product demonstrations <_li>
  5. Conduct initial product demonstration with available tools and only if required_ schedule a deep-dive demonstration with CallFinder Analysts <_li>
  6. Advance prospects to NDA_Pricing stage_ secure copies of the prospects quality monitoring_ reports and scripts for an initial discovery call <_li>
  7. Schedule business discovery calls once NDA is in place and pricing discussions have been held <_li>
  8. Make measurable_ weekly progress to move multiple opportunities towards the initial discovery sales stage <_li>
  9. Qualify prospects to identify budget_ need_ and buying time frame while identifying the economic buyer_ business users_ influencers and IT_telephony personnel <_li>
  10. Keep an accurate forecast and notes of prospect conversations and document prospects purchase process in Salesforce CRM <_li>
  11. Provide feedback via company communications and CRM systems i e SalesForce regarding competitor offerings <_li>
  12. Interact with and remain in contact with all levels of existing CallFinder clients to expand and grow the existing business after participating in the client project kick-off call <_li><_ol>

      II Miscellaneous<_strong><_p>

      • Build trust and rapport with current and potential clients <_li>
      • Ability to use a computer_ keyboard_ mouse and other computer related devices on an on-going daily basis <_li><_ul>

        III Other Responsibilities<_strong><_p>

        • Other work-related duties as required<_li><_ul>

          IV Employment Standards<_strong><_p>

          Education _ Experience<_strong>Bachelors Degree in Business Information Systems_ Marketing_ Communications or similar field or equivalent work with 5+ years experience required <_p>

          Knowledge _ Skills _ Availability<_strong><_p>

          • Proficiency with web applications such as Microsoft Office_Exchange_ Salesforce_ and LinkedIn <_li>
          • Call Center_ speech recognition_ or analytics technology experience highly preferred <_li>
          • SaaS selling experience <_li>
          • Previous experience selling technology solutions to multiple stakeholders <_li>
          • Highly professional demeanor_ presence_ and voice <_li>
          • Demonstrated high-level competency in written and verbal communications <_li>
          • Experience and familiarity in conducting business using web conferencing tools <_li>
          • Demonstrated success working with minimal direct daily supervision in an office or a remote office setting <_li>
          • Some travel may be required <_li><_ul>

            How to Apply Resume Required For Consideration<_h5>

            If youre looking for a fulfilling challenge_ working with energetic and talented people in a rewarding and winning environment_ apply today Please email your cover letter and resume to<_strong> hr@mycallfinder com<_b> <_p>

            EOE CallFinder is an Equal Opportunity_Affirmative Action Employer m_f_d_v*Only qualified applicants for further consideration will be notified <_em><_p>

            Back to List<_b><_p>

            <_b><_p>

            Client Services Analyst<_h3>

            Want to be a part of a Speech Analytics team focused on transforming Quality Assurance and Customer Experience for clients? The CallFinder Analyst team applies our leading speech analytics and automated call scoring solutions to our clients recorded conversations to capture valuable business insights_ and discover business insights contained in agent-customer conversations The insights derived through working with CallFinder are designed to improve agent performance_ agent training effectiveness_ and the overall customer experience our clients deliver <_p>

            Position Summary <_h5>

            Under the direction of the VP of Operations_ the CallFinder Analyst participates in the full client lifecycle of CallFinder implementations from assisting sales with demo presentations_ discovery of clients business requirements_ and completion of corresponding project plans_ delivery of the custom reports and scorecards_ and ongoing post-implementation client support This position may require out-of-state overnight travel at times <_p>

            Essential Functions <_h5>

            1 Pre-Sale Demo Process<_strong><_p>

            • Deliver demonstrations of the CallFinder solution to qualified prospects using a collaborative approach with sales team <_li>
            • Identify existing relevant business cases to highlight during demos over one or more collaboration sessions with sales <_li>
            • Gain deep insight into prospect speech analytics requirements and develop effective solutions using existing and future product features <_li><_ul>

              2 Post-Sale Implementation amp Client Training<_strong><_p>

              • Collaborate and communicate effectively with Sales_ IS_ and Operations_ as well as business internal stakeholders <_li>
              • Manage project from contract signing through report delivery and provide ongoing support <_li>
              • Analyze customer conversations utilizing CallFinders advanced speech analytics solution <_li>
              • Construct searches and reports designed to automatically categorize and analyze conversations taking place within the clients call center environment <_li>
              • Deliver analysis and reports in alignment with client specified objectives and goals <_li>
              • Create Project Plans and Project Schedules that align with implementation scope and client expectations <_li>
              • Capture_ manage_ and communicate changes to project scope to clients and internal stakeholders <_li>
              • Deliver training programs to clients via remote online meeting software e g _ WebEx <_li>
              • Package and deliver key findings and briefings to clients <_li>
              • Provide weekly_monthly reporting on implementation projects to management and company stakeholders <_li><_ul>

                3 Miscellaneous<_strong><_p>

                • Assist other CallFinder team members with data analysis as needed <_li>
                • Identify process improvements_ development of internal training guides_ and external client-facing training materials <_li><_ul>

                  Qualifications amp Requirements <_h5>

                  • College degree required <_li>
                  • Experience working in a professional environment <_li>
                  • Strong analytical and problem solving skills <_li>
                  • Ability to perform independently with strong decision making and multi-tasking skills <_li>
                  • Demonstrated high-level of competency in written and verbal communications <_li>
                  • Highly developed telephone_ presentation_ technical_ and sales skills <_li>
                  • Experience with web applications such as Microsoft Office_Exchange_ Salesforce_ LinkedIn_ online conferencing tools WebEx_ etc <_li>
                  • Exceptional listening skills <_li>
                  • Proficient in identifying patterns and problem-solving <_li>
                  • Strong attention to detail_ organization_ and project management skills <_li>
                  • Previous experience with call center solutions or comparable product technology a plus <_li>

                    How to Apply <_h5>

                    If youre looking for a fulfilling challenge_ working with energetic and talented people in a rewarding and winning environment_ apply today Please email your cover letter and resume to<_strong> hr@mycallfinder com<_b> <_p>

                    EOE CallFinder is an Equal Opportunity_Affirmative Action Employer m_f_d_v<_em><_p>

                    Back to List<_b><_p>

                    <_b><_p>

                    Not Exactly What Youre Looking For?<_h5>

                    If you didnt find an open position that fits what youre looking for but still interested in joining us_ not to worry! We are always on the lookout for creative_ talented people to join our team We encourage you to submit your resume with a brief introduction of yourself and all the awesome contributions you can offer our growing company <_p>

                    We are growing fast_ so be sure to check back with us for future job openings!<_p>

                    Send Us Your Resume Anyway<_h5>

                    Please email your cover letter and resume to hr@mycallfinder com<_b> <_p>

                    EOE CallFinder is an Equal Opportunity_Affirmative Action Employer m_f_d_v<_em><_p>

                    Learn more about what we do on our About Us<_b> page Thanks for your interest in CallFinder!<_p>

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                    About CallFinder <_h4>

                    CallFinder® is a leading provider of cloud-based speech analytics and call scoring technology that is powerful_ affordable_ and easy to use It enables small to large size businesses to improve agent performance_ automate quality monitoring_ and provide a superior customer experience We deliver our highly scalable technology across a wide range of industries including retail amp wholesale_ healthcare_ travel_ finance and banking_ collections_ insurance_ manufacturing_ utilities_ education_ and more_ and we work with business through the United States and Canada <_p>

                    We are headquartered in Burlington_ Vermont with close proximity to gorgeous Lake Champlain and the Green Mountains because it reflects our work_life balance philosophy We offer a competitive starting salary and an excellent benefits package <_p>

                    EOE CallFinder is an Equal Opportunity_Affirmative Action Employer m_f_d_v<_em><_p>

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