The partnership with Cogneesol has been a great success. They came up with an excellent new renewals process that keeps third-party customers more involved with the client’s policies. Their team lead, in particular, has been an enormous asset to the company. They’re both professional and personable.
The team is now responsible for the entire record reviewing and processing system, for both expenses and enrollments. Cogneesol is always willing to learn and adapt to workflow changes. The team provides a high level of customer service and support.