About EMS CRM Call Center company in Omaha, United States
EMS CRM is a full-service Customer Contact Center providing world-class companies with outsourced Customer Relationship Management. Our clients receive scalable Customer Care & Technical Support programs maximizing and enhancing their current customer rel
ABOUT EMS_ INC<_strong><_p> EMS_ Inc is a full-service call center providing superior outsourced customer support We pride ourselves in going above and beyond to ensure our clients receive world-class service We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services At EMS_ we pride ourselves in being more than the average answering service EMS was founded in 1998 by Mitch Johnson with the vision to provide superior live chat and email response services for numerous companies customers Years later we have evolved into a full-service customer contact center and continue to provide superior services EMS specializes in “Humanizing Customer Service” by providing timely_ personal responses to customer questions and has become a recognized leader in customer service outsourcing Our goal is to make outsourcing easy for our clients <_p> EMS is privately owned and centrally headquartered in Omaha_ Nebraska We provide our clients with accent neutral multi-channel customer care solutions Our end-to-end customer service offerings include inbound and outbound telephone services_ e-mail response_ and support_ CRM solutions_ consulting_ IVR_ live chat_ fulfillment and direct marketing EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it <_p> Our management team consists of highly-motivated professionals with extensive knowledge and experience in customer contact centers and telecommunications They work together to continually provide innovative solutions for your customer contact needs <_p> Mr Johnson is the founder of EMS and is actively involved in every aspect of the organization He has over 25 years of experience in customer service and the telecom-services industry He harnesses this knowledge to lead EMS Mitchs previous experience includes Vice President and Director at First Data Computer where he was responsible for new business development and key sector growth_ Director of Sales at Teleport Communications Group_ and at US West in a sales and marketing capacity <_p> When Mitch is not at the office_ he is involved with the American Heart Association_ specifically with Congenital Heart Disease_ Childrens Hospital_ Midwest Heart Connection_ and the St Augustine Mission <_p> As a member of the Senior Management Team_ Mr Jenkins is involved in strategic planning_ evaluation_ and professional development initiatives He assesses organizational performance against annual budget and our long-term strategy He is responsible for ensuring our long term business plans align with our budget This ensures EMS is continually moving down a widening and stable path of consistent growth and success Tim has served as a Chief Financial Officer as well as the Lead Investment Officer for Private Equity Partners <_p> Ms Fleharty has extensive experience leading and directing Human Resource services including talent acquisition_ performance management_ integrating new employees_ designing total employee rewards_ employee relations_ organizational development_ training_ ergonomics_ safety_ payroll_ and managing legal compliance Phyllis and the entire professional HR staff at EMS have demonstrated the ability and expertise in recruiting a high-performance workforce to meet the critical demands for business growth Phyllis is actively involved in the Society for Human Resource Management SHRM_ as well as the Human Resource Association of the Midlands HRAM where she held several executive positions_ including President <_p> Mr Staehlin oversees all aspects of EMS Operations Paul has over 28 years of experience developing procedures and personnel in contact centers_ including seven years of experience working directly in the telecom industry He serves as an effective business partner to clients working to achieve program goals Paul continuously strives to increase client service levels by reviewing data to ensure every account is receiving superior customer service Pauls areas of expertise include operational management_ customer interaction skills_ team building_ forecasting_ sales training_ order entry_ and telecommunications systems Paul oversees all activities involved in the management of operation functions_ including all aspects of the contact center floor_ the IT department_ and functions_ ensuring a balance of optimum productivity and service levels_ while maintaining operating margins at all times <_p> <_b><_p>
We offer phone, email, live chat, IVR and CRM solutions for our clients. We build our solutions custom to your program, so no matter if you are a B2B or B2C company, rest assured we will provide your customers with superior support.
