About Executive Answering Service Answering company in Lincoln, United States
Our goal is simple: to give our customers the highest quality service, tailored to the specific needs of their business at a fair price – while providing a seamless link between their company and ours.
One of the most distinctive differences about Executive Answering Service is our operators. Our turnover rate is one of the lowest in the industry, with several operators having 10+ years of service with our company. We believe happy, healthy employees appreciate and take pride in their work, which results in a higher quality of service for our customers. At Executive Answering Service, we care about our staff and they care about our clients.
Not only do we pre-screen our applicants thoroughly via phone and personal interviews to determine communication skills, clarity, grammar, and enthusiasm, but once agents are hired, they are given extensive training. Once an operator goes on live, he or she is monitored regularly and must adhere to a prescribed set of quality standards. This assures that quality is maintained and your company is represented professionally. It’s also the reason Executive Answering Service is able to answer 80% of its calls within the first three rings.
Executive Answering Service has combined its highly trained operators with state-of-the-art equipment and software, which allows us to design your account to meet your unique specifications. We will begin with a blank screen and design your account according to your exact needs. In addition, our digital switching equipment allows us to provide automatic call distribution and skills-based routing so that we can process your calls in a cost-effective manner. With our natural gas generator and UPS back up power, we have ensured we will operational in extreme situations.
Read here entire article
Read here entire article
