About Hospice On Call Call Center company in Chicago, United States
Hospice On Call provides highly trained professional phone assistance for hospice patients and their families. When patients call for help, a smooth, seamless transition directly to Hospice On Call triage services handles needs expertly and efficiently.
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Our unique blend of professional staff_ custom protocols_ and an internet based phone system enable us to serve our clients with maximum efficiency We are partnered with over 40 offices of 17 organizations coast to coast with a combined census of over 2_200 patients Hospice On Call delivers value by linking compensation to census Quality_ value_ and above all the kind of care that you yourself would deliver to your patients are the hallmarks of Hospice On Call <_p>
“Hospice On Call has reduced the number of calls that reach my on call staff which has helped me reduce overtime costs as well as eliminate burnout They do a great job with our patients and if there is ever a problem they resolve it to my satisfaction_ usually the same day ”<_p>
“Hospice On Call is very thorough_ when they triage a clinical matter they call the patient back in an hour to make sure the needs of that patient have been met Their customer service and follow up are great_ if I ever have a question they respond right away and take care of business I also like the fact that all the calls are recorded and available for me to listen to so I can hear for myself what has happened on any particular call This helps me not only to keep up on what happens after hours but manage my staff more effectively ”<_p>
“I appreciate that our patients and their families experience seamless service when our office is closed Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records The Hospice On Call nurses are knowledgeable and their management is always responsive to our needs ”<_p>
“We are very happy with Hospice On Call Their staff are kind_ concerned_ and considerate They triage our calls well and are extremely professional with our staff_ patients_ facilities and families ”<_p>
“Hospice on Call is an asset to us because_ in addition to taking care of our patients_ they give us a complete picture of what transpired while our office was closed and we use their end of shift reports to drive the care we provide the next business day They are also very flexible and if we have an emergency and need to close our office they are ready at a moments notice to take our calls Their customer service is first rate and if there is ever an issue it is resolved immediately_ and with certainty as all the calls are recorded If a family should misinterpret anything because of being in a stressful situation we always know exactly what was said ”<_p>
Hospice On Call provides: Experienced staff ensuring that patient calls are answered quickly and professionally. Excellent quality service and the care and comfort that patients and their loved ones would expect. Individualized triage services tailor
