About Listen360 Market Research company in Alpharetta, United States
Conventional wisdom tells us ’Its just business—its not personal.’ Yet history and experience show business interactions are fundamentally personal. When brands achieve sustainable profit and growth its always on a foundation of authentic personal customer relationships and the loyalty those relationships create.
So at Listen360 everything we do is about making business personal. We are proud that our internal values match the ones we go to market with knowing integrity in its truest form results from aligning our core internal values with every outward-facing thing we do.
We believe in one another as the default and show ourselves to be trustworthy. We choose team over self and wholeheartedly believe that no one is bigger than their team or the company. We do the right thing when no one is watching. We feel empowered to take action without finger pointing.
Trust can#39;t exist without accountability. We set expectations with our teammates not just our manager. We hold each other accountable for expectations and living our values. We recognize the accomplishments of our peers that drive success. We share a will to win and go the extra mile when needed.
Our first customer is our Listen360 teammates. Relationships are built on give and take and not one-sided. We accept that we will never know our customers businesses as well as they do yet it is our duty to come up with solutions to their problems. We are open to feedback and new ideas yet are honest about what we can accomplish. We err on the side of speaking up even if the issue or concern is small.
We lead by example and live the golden rule. We lift our teammates up when they are down. We attack the problem never the individual. We believe gossip is poison. We lead with curiosity over presumptions. We are inclusive of others and new ideas. We support each other once a decision is made even when we disagree.
Every one of our team members cares — about our customers our products and our mission. Its just who we are.
As President of Listen360 and Qiigo Jay Kuhlman leads business operations that support over 40000 locations worldwide and some of the largest franchise and multi-unit brands in the nation.
Before joining EverCommerces growing network of leading brands Jay spent 12 years as the Executive Vice President and Chief Operating Officer of Assima PLC also serving on the companys Board of Directors. He led the day-to-day operations including integrating its software and services business marketing and technical operations. During his tenure Jay revitalized Assimas go-to-market strategies producing its fastest-growing and most extensive business unit.
Before joining Assima in 2007 Jay served as Vice President of Worldwide Sales and Partner Alliances for Global Knowledge Software leading a rapidly growing business to achieve record growth before Oracle acquired it.
Jay holds a BBA in Management and also proudly served in the United States Marine Corps.
Jay is a values-oriented leader with over 20 years of experience helping organizations revitalize their go-to-market strategies through innovation team building and an obsession for customer success.
’I joined Listen360 and Qiigo because I know we have the power to help people. Qiigos high-touch digital marketing services coupled with Listen360s customer retention solutions provide an ecosystem that empowers multi-location brands to create highly profitable businesses centered around the needs of their customers.’
Check out our open jobs or just say hello.
Listen360 Privacy Policy
Last Modified: February 21 2019
This Privacy Policy (’Policy’) discloses the privacy practices for www.listen360.com (including all sub-domains the ’Sites’) which are owned and operated by Listen360 Inc. (’Listen360’ ’our’ ’we’ or ’us’) as well as the use of the Listen360 web-based customer feedback system and services (collectively the ’Web App’). The Sites and Web App may be referred to as our ’Services.’ This Privacy Policy applies to our collection use and disclosure of your information from our Services including without limitation visitors to the Sites and unpaid users of the Services. This Policy is incorporated into our Terms of Service and Terms of Use.
By accessing or using the Services you warrant and represent that you accept the data practices and terms detailed in this Policy. If you do not agree with this Policy please discontinue your access or use of the Services immediately. Please note that this Privacy Policy does not address the privacy practices of third parties including those with whom we may share information as set forth below. Please review the privacy policies of any third parties before you disclose information to them.
We may revise this Privacy Policy from time to time and without prior notice to you. Changes may apply to any personal information we already hold about you and any new personal information collected after the Policy is modified. If we make changes we will notify you by revising the ’Last Modified’ date at the top of this Policy which will always be at listen360.com/privacy-policy.html. By continuing to access or use the Services after those changes become effective you agree to be bound by the revised Privacy Policy.
In addition we may provide you with ’just-in-time’ disclosures or additional information about the data handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.
To understand Listen360s data protection obligations and your rights to your personal information under this Policy it is important that you identify which relationship(s) you have with Listen360.
Hereinafter we may refer to Clients Respondents and Visitors individually and collectively as ’you.’
For purposes of this policy ’Personal Information’ refers to any information about an identified or identifiable individual including financial account information Protected Health Information (PHI/ePHI) and any device information that may be linked with an identifiable individual. Any information that is anonymized or aggregated is no longer Personal Information and we may use it and share it for any reason including using anonymized PHI/ePHI as authorized by HIPAA.
We collect Personal Information from and about Visitors to our Sites we collect Personal Information from and about Clients and Client Users through our Sites and Services and we collect Personal Information from and about Respondents and other individuals who do business with and provide feedback about Clients that use our Services.
Parts of our Sites are public such as our blog and any information that is disclosed on such public parts of our Sites may appear on search engines or other publicly available platforms and may be ’crawled’ searched and used by other Visitors Clients Client Users Respondents or other third parties. Please do not post any information that you do not want to reveal publicly.
In all cases where we share Personal Information with third parties we will use a ’minimum necessary’ standard to disclose only that information required for satisfying the purpose of or performing the service for which the information is disclosed.
We generally collect and use information as follows:
Information from Visitors to the Sites
Information we collect from Visitors and when we collect it:
How we use the information we collect from Visitors:
How we share the information we collect from Visitors:
Please read the ’How We Share Information with Third Parties’ section of this Policy for detailed information on how we share your Personal Information. We may share anonymized information with any third party for any reason.
Generally we share a Visitors Personal Information as follows:
From Clients and Client Users Utilizing the Sites and Services
Information we collect from Clients and Client Users and when we collect it:
How we use the information we collect from Clients and Client Users:
Generally we collect and use information from you to provide protect and improve our Services and to provide you with a personalized experience when using our Services. Some specific examples of how we may use your Personal Information include:
How we share the information we collect Clients and Client Users:
Please read the ’How We Share Information with Third Parties’ section of this privacy policy for detailed information on how we share your Personal Information. We may share anonymized information with any third party for any reason including sharing anonymized PHI/ePHI as authorized by HIPAA.
Generally we share Client and Client User Personal Information as follows:
From Respondents Using the Sites and Services
Any Personal Information we collect about a consumer or other individual whether entered directly into our systems by the consumer as a Respondent entered or imported by an authorized Client User or imported by a Client -authorized third party integration is used solely for the purpose of providing our Services and is not shared with third parties for any reason other than providing our Services unless otherwise set forth herein.
We may share anonymized information with any third party for any reason including sharing anonymized PHI/ePHI as authorized by HIPAA.
Information we collect from Respondents and when we collect it:
All collection of Personal Information from and about consumers is performed on behalf of the Client with which the consumer interacts or otherwise does business via our Services. Generally we collect Respondent Personal Information as follows:
How we use the information we collect from Respondents:
Generally we collect and use information from Respondents on behalf of our Clients to provide protect and improve our Services. Some specific examples of how we may use your Personal Information include:
How we share the information we collect from Respondents:
Please read the ’How We Share Information with Third Parties’ section of this privacy policy for detailed information on how we share your Personal Information. We may share anonymized information with any third party for any reason including sharing anonymized PHI/ePHI as authorized by HIPAA.
Generally we share Respondent Personal Information as follows:
When you access the Site or Services or open one of our HTML emails we may automatically record certain information from your system by using cookies and other types of click-stream tracking technologies. This ’automatically collected’ information may include Internet Protocol address (’IP Address’) a unique user ID device type device identifiers browser types and language referring and exit pages platform type version of software installed system type the content and pages that you access on the Sites and Service the number of clicks the amount of time spent on pages the dates and times that you visit the Sites and Service and other similar information. Depending on the law of your country of residence your IP address may legally be considered personally identifiable information.
We typically use these cookies and similar technologies for essential and functional purposes (e.g. to maintain an active session) to improve the performance and usability of our Sites and to analyze how users interact with the Services (e.g. to understand how long users stay on a page how often they return and how they arrived at our Site). On certain portions of our Sites we may collect data through these technologies for advertising remarketing or other similar purposes. Click-stream and related data is typically used for purposes of system administration to improve our Services for marketing and advertising-related purposes and other similar uses.
Certain portions of our Services may collect information via cookies web beacons pixel tags and similar digital tracking technologies. These technologies can be used to operate secure and provide our Services by collecting and analyzing information related to your use of the Services.
Generally this information is collected when you request pages from our Services and typically includes information such as the page served the time the source and type of browser making the request the most recent page view what you clicked on to arrive at our Services the content you viewed on our Services and other similar information relating to your use of our Services. In some cases we may use cookies and similar technologies to collect personal information or information that becomes personal information if we combine it with other information.
Listen360 utilizes only strictly necessary and functional cookies as part of its application Services though other cookies including analytics and marketing related cookies are utilized on our public-facing websites and feedback forms. User sessions originating from an EU or UK IP address are provided the opportunity to opt-out of these analytics and marketing cookies.
For detailed information on the types of cookies used by Listen360 and your cookie management options please read our Cookie Policy.
Listen360 provides the ability to integrate the Services with select third party systems for importing and synchronization of customer information or publishing of feedback content (’Integrated Service(s)’). When a Client elects to establish a Listen360 connection with an Integrated Service all data in your account may be shared with the Integrated Service (and all data in the Integrated Service account may be shared with Listen360) including personally identifiable information about your consumer and non-consumer customers and prospects. Listen360 does not control the policies or procedures of these Integrated Services even though the integrations are provided through our Services and Listen360 is not responsible for and has no control over how these third party Integrated Services function.
This Policy does not cover the collection or use of information including consumer Respondent data by Integrated Services and Clients acknowledge that use and access to these Integrated Services is solely at their own risk; and Clients should consult the Terms and Privacy Policy for any Integrated Services accessed via a Listen360 account to determine how they store process transmit and otherwise utilize and protect personally identifiable information and the personally identifiable information Clients provide about their customers prospects and other consumers. Clients ultimately can control which Integrated Services they choose to use with their Listen360 account and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.
Listen360 may provide the Personal Information we have collected from and/or about Clients to Integrated Services for the purpose of enabling them to market their products or services to you if you have not opted out of these disclosures.
Except as otherwise set forth in this Privacy Policy or in accordance with any request or consent you provide Listen360 does not sell share or in any other way transmit Personal Information (names address phone numbers financial account information Protected Health Information (PHI/ePHI) etc.) submitted by Respondents to any persons or companies other than the Client on whose behalf the feedback was solicited. We reserve the right however to use and disclose anonymous information to third parties at our discretion. Except as limited below third parties may use information we share with them for any purpose for which we may use such information.
Personal Information we collect from Visitors Clients Client Users and Respondents may be shared with service providers who provide certain services on our behalf including but not limited to identity verification fraud prevention business intelligence customer relationship management bill collection payment processing marketing hosting and other common technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and in accordance with this Privacy Policy and you consent to our sharing with these parties by using our Sites and Services and accepting the terms of this Privacy Policy.
We may provide information including Personal Information of Clients and Client Users to third party service providers and referral partners that work on behalf of or with us to provide some of the aspects of our services to help us communicate with you or to provide Clients with ancillary services offered by such service providers and referral partners. We may also receive information about you including Personal Information from our third party service providers and referral partners. However these service providers and referral partners do not have any independent right to disclose this information (except to the same extent we would have a right to disclose that information under this Privacy Policy).
When you provide feedback about a Client via the Services we share all of the information you provide including Personal Information with that Client.
When you submit any feedback form or survey you are providing explicit consent to publically publish in any forum or format any and all of the information provided via the form (including both checkbox/radio button selections and free text comments) in conjunction with your first and last initials.
You hereby agree that we may share some or all of your Personal Information with our Affiliates. We will require our Affiliates to comply with this Privacy Policy. If our company or some or all of our assets are acquired by another company any personal or other information we possess may be a part of the assets transferred and that company will possess any rights granted to us under this Privacy Policy.
Finally in extraordinary circumstances we may share any personal or other information we possess including but not limited to credit card and other financial account information and Protected Health Information (PHI/ePHI) when necessary or appropriate to: comply with the law; cooperate with law enforcement or national security requirements; respond to subpoenas; respond to lawful requests; comply with law or credit card rules; participate in a lawful federal state or local government investigation; protect the rights of Listen360 other Listen360 Clients Client Users and Respondents and third parties; or to investigate violations of or to enforce our Terms of Service or Terms of Use. However in doing so we may: (i) dispute demands for release to the extent we believe in our sole discretion are unwarranted illegitimate or overbroad; and (ii) when we determine that it is necessary or appropriate we will notify you of any requests for release.
In all cases where we share Personal Information with third parties we will use a ’minimum necessary’ standard to disclose only that information required to perform the service for which the information is disclosed.
We will retain Personal Information for Clients and Client Users as long as you remain an active user of our Services and for a reasonable time thereafter to serve the purpose(s) for which your Personal Information was processed or as necessary to comply with our legal obligations to resolve disputes or to enforce our agreements to the extent permitted by law. While retention requirements can vary by country we generally apply the retention periods noted below.
Upon termination of a contract with a Covered Entity we will remove any ePHI stored in our systems on behalf of that Covered Entity where required by applicable law or the Business Associate Agreement with the Covered Entity; any PHI that we continue to maintain will be stored and protected per the terms of our Business Associate Agreement with the Covered Entity.
Listen360 has implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access use alteration and disclosure. All information you provide to us is stored on our thirty party vendors servers which utilize the most powerful security tools that exist in the marketplace.
The Listen360 Sites including hosted web feedback survey forms utilize secure SSL for all form data submissions in conjunction with a 256-bit GoDaddy certificate but accommodate the majority of browsers at 128-bit encryption.
Listen360 does not directly store process or transmit bank account and credit card information. All payment processing and collection of payment account data is accomplished via integration with third-party service providers. These providers are contractually required to maintain compliance with the PCI DSS – Payment Card Industry Data Security Standards and with all NACHA rules for ACH transaction processing. This includes secure transmission of credit card/bank account information and encrypted storage of all payment account information.
Unfortunately the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information we cannot guarantee the security of your Personal Information transmitted via our Sites or Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites or the Services.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites or the Service you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Additionally do not leave your device unlocked so that other individuals may access your device or account. Listen360 is not in control of your wireless connection or the devices you use to log into the Services so you should make sure you trust the devices and connections you use to access the Services.
If you believe that you have experienced unauthorized access or use of your account please contact us immediately at [email protected]
You may opt-out of receiving marketing communications from us by following the opt-out instructions we include in such communications. Any communications from us that are not Service-related or transactional in nature will offer you an ’unsubscribe’ option so that you can opt out of receiving such messages.
To the extent required by law you may choose to opt out of sharing with any other parties with whom we may share your personal information; however you may be unable to use the Services or certain features if you wish to limit such sharing.
For individuals residing in Designated Countries please refer to the ’Designated Countries Privacy Rights’ section below.
Listen360 acknowledges the right of individuals to access their Personal Information. Note that Listen360 will require you to verify your identity prior to releasing any Personal Information.
Generally you may access correct and/or delete your Personal Information as follows:
For individuals residing in Designated Countries please refer to the ’Designated Countries Privacy Rights’ section below.
Note that use of the system delete function by a Client to remove any data related to Respondents or potential Respondents (such deleting a record or deleting feedback comments) or to remove any personal data about your company or its authorized Client Users only restricts viewing that data from any system interface and prevents utilizing that data for any system function. It does not permanently delete the data from Listen360 systems. To have any personal data permanently deleted from Listen360 systems you must make an official request in writing to the address provided below or by emailing [email protected] that includes the specific information that you would like permanently deleted from Listen360 systems. Note that Listen360 will require you to verify your identity prior to executing any request to permanently delete data.
If you have any questions about your Personal Information or this policy or if you would like to make a complaint about how Listen360 processes your personal data please contact Listen360 by email at [email protected] or by using the contact details below.
If you are a California resident you may request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. California law provides that you have the right to receive the following information: (a) the categories of information we disclosed to third parties for the third parties direct marketing purposes during the preceding calendar year; and (b) the names and addresses of third parties that received such information or if the nature of their business cannot be determined from the name then examples of the products or services marketed.
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by emailing us at [email protected].
We do not intentionally gather information about individuals who are under the age of 18 or the age of majority in the country where they reside. If you are under the age of 18 or the age of majority you should not use our Services. If a Client Client User or Respondent submits personal information who is suspected of being younger than 18 years of age or the age of majority we will require the Client Client User or Respondent to close his or her account and will not allow continued use of the Services. We will also take steps to delete the information as soon as possible unless an exception applies. Please notify us if you know of any individuals under the age of 18 or age of majority using our Services so we can take action to prevent access to our Services.
This section only applies to users of our Service that are located in the European Economic Area United Kingdom and/or Switzerland (collectively the ’Designated Countries’) at the time of data collection.
We may ask you to identify which country you are located in when you use some of the Services or we may rely on your IP address to identify which country you are located in. When we rely on your IP address we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in the Designated Countries. If any terms in this section conflict with other terms contained in this Policy the terms in this section shall apply to users in the Designated Countries.
– To Enforce Our Terms Agreements and Policies
– To Provide You with Service-related Communications
– For Security Purposes
– To Provide Customer Service
– Service Providers
– Business Transfers
– To Enhance Your Experience on the Services
– To Conduct Research and Development
If you do not want us to use your personal information in this way or to disclose your personal information to third parties for marketing purposes please go to the email settings for your account to opt out click an unsubscribe link in your emails or contact us at [email protected] You can object to direct marketing at any time and free of charge.
If you would like to exercise your rights under applicable law please contact us at [email protected]. We may seek to verify your identity when we receive an individual rights request from you to ensure the security of your personal information.
During the time which restriction of processing applies we will only process your restricted personal information with your consent or for the establishment exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if or when the restriction is lifted.
[email protected]
Welcome to the Listen360 website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our Privacy Policy govern Listen360s relationship with you in relation to this website. If you disagree with any part of these terms and conditions please do not use our website.
The term Listen360 or us or we refers to the owner of the website whose registered office is located in Alpharetta Georgia USA. The term you refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy timeliness performance completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It shall be your own responsibility to ensure that any products services or information available through this website meet your specific requirements.
4.
