About Madison Geeks, Inc. IT-MSP company in Madison, United States
We're committed to helping people become confident, successful technology users and to providing peace of mind. Our aim is to present the widest variety of high-value, personalized technology and enterprise solutions available in South-Central Wisconsin a
We guarantee that the technology that we service or customize will work according to your stated specifications when we return or provide your equipment.
Both labor and parts we install or obtain on your behalf are warrantied.
Details are dependent upon the specific technology solutions we provide to you so details below.
Madison Geeks Inc. guarantee fully warrants all repair labor for 30 days from the date of repair completion. If there is a problem with the in shop or on-site service we have provided notify us within the warranty period and we will work with you to remedy the problem at no additional cost. If a problem is not fully corrected during a repair and if the system exhibits the same symptoms as when the system was originally repaired we will repair the problem at NO COST for the repair less any parts received within 30 days. If during a warranty repair additional parts are required to complete the repair the client is responsible for paying for such parts.
Parts Sold by Madison Geeks Inc.:
Madison Geeks Inc. fully warrants the parts we sell and use during the repair of your system for a period of 30 days. Repairs or replacement of such parts after 30 days will be covered by the manufacturers warranty if applicable. Madison Geeks Inc. is not a warranty repair center for any manufacturer. Madison Geeks Inc. does provide non-warranty repair and warranty repair for a fee on any system we sell which is covered under a manufacturers warranty.
New Systems Built by Madison Geeks Inc.:
Madison Geeks Inc. warrants the parts and hardware repair labor of all computer systems we build for the period of 30 days excluding virus and malware removal. Madison Geeks Inc. will repair at no cost or replace any defective parts on any machine we manufacturer for one year from the original date of purchase. Hardware and software installations or upgrades performed knowingly or otherwise by the user or a third party adjustment of settings and hardware tampering will void the warranty. Recurrence of viruses malware spyware or adware will be treated as a new repair at additional cost. Hardware warranties returns and service must be referred to the original manufacturer. We may assist you in this process at our choosing. Includes Member Services One-Month Trial package consisting of: One month of service Questions amp; Guidance Phone amp; Email Support 15-45 Minute Walk In (Office) tech session one Remote Access/Support. Diagnostics Fees Waived during this time period.
Refurbished System by Madison Geeks Inc.:
Madison Geeks Inc. warrants the parts and hardware repair labor of all refurbished computer systems we build for the period of 30-days from the original date of purchase excluding virus and malware removal. Hardware and software installations or upgrades performed knowingly or otherwise by the user or a third party adjustment of settings and hardware tampering will void the warranty. Recurrence of viruses malware spyware or adware will be treated as a new repair at additional cost. Hardware warranties returns and service must be referred to the original manufacturer. We may assist you in this process at our choosing.
If there is a conflict between Wisconsin law and the information provided herein Wisconsin law governs.
If there is a conflict between Wisconsin law and the information provided herein Wisconsin law governs.
What our Guarantee Does Not Cover
Problems Not Disclosed and Future Problems:
If after a repair the client experiences problems which were not originally disclosed to Madison Geeks Inc. prior to the initial repair or within 7 days after acceptance of the system by the client the problem is classified as new and unrelated. These unrelated problems are unfortunately not covered by our Guarantee.
Madison Geeks is not liable for loss alteration or corruption of any data or for the customers inability to use any software or equipment.
Automotive mechanics often refer to this as the ’Its never been right complaint’. We appreciate our clients promptly notifying us within 7 days of any such problems. If the problem is related to the repair we completed or if we missed something we will promptly resolve the problem to your full satisfaction. Guaranteed!
Problems With Connected Devices:
Certain repairs including virus removal and operating system rebuilds often involve the removal of drivers network keys and other software. If the software required to ensure connectivity to the device is provided to Madison Geeks Inc. at the time of service we will warrant and guarantee its functionality post repair. If however the client does not have or fails to provide the software it is the clients responsibility to reinstall said software and/or hardware drivers. Madison Geeks Inc. will for an additional fee assist the client in obtaining and installing the necessary drivers.
Unlicensed and/or Pirated Software:
Madison Geeks Inc. will not reinstall or warrant any software which has been identified by Madison Geeks Inc. or the system/software manufacturer as having unlicensed illegal or pirated software. Madison Geeks Inc. will also not reinstall said software for the client.
Diagnosis Fees:
Diagnosis fees are not covered under the Total Satisfaction Guarantee. In other words if we complete a diagnosis of your system and you choose not to repair it you are not entitled to a refund for the diagnosis service. If we however we fail to repair your computer subsequent to our diagnosis and repair you will receive a full refund including any diagnosis fee paid.
Data Recovery:
Due to the very nature and complexity of data recovery data recovery services are exempt from our guarantee. However if we are unable to recover any data you will not pay for such services. If you wish to have a refund for our data recovery service because we were unable to recover specific data yet wish to have what we successfully recovered you must choose between a full refund and receiving no recovered data or receiving what data we recovered and paying the service fee.
Virus Removal:
If we remove any viruses from your system and you are satisfied upon completion of the service the sale is final. A refund cannot be awarded if you have the virus removed and subsequently re-infect your system at any time after service is complete.
Computers Sold by Madison Geeks Inc. and Manufactured by Another Company (i.e. HP Lenovo Apple etc.):
Madison Geeks Inc. does not warrant or extend the parts and labor warranty of any computer or other product we sell. In accordance with the manufacturer warranty the manufacturer is responsible for the parts and labor repair to systems they build. Madison Geeks Inc. does not provide warranty repair for any manufacturer. Madison Geeks Inc. will provide non-warranty repair and warranty repair coordination for a fee on any system we sell which is covered under a manufactures warranty.
Other Disclaimers:
Madison Geeks Inc. reserves the right to cancel the 30 day service warranty on work completed if our work was altered or changed by the customer or any third party. Additionally we reserve the right not to provide support for hardware altered or damaged by the customer or any third party.
Madison Geeks Inc. is not responsible for virus and malware re-infections liquid damage power damage misuse or any other damage not resulting in the actual repair work performed by Madison Geeks Inc.. Madison Geeks Inc. will not be responsible for viruses malware or other computer hardware or software failures that occurred subsequent to any repair.
Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the state of Wisconsin.
Our Geeks receive extensive training, a supportive environment, fair play, and are encouraged to be authentic and to have fun. Our Geeks are competent, ambitious individuals, empowered to confidently use their own sound judgment and complete skill-sets.
