About Netrepid IT-MSP company in Harrisburg, United States
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The ideal candidate will have entry-level IT experience; However any IT experience is a plus. Netrepid will put the selected candidate through Tier 1 training at no cost to the employee.
The Technical Dispatcher will be responsible for answering calls preparing service tickets and coordinating with the helpdesk to properly assign tickets as they are created. Additional responsibilities include monitoring the service ticket system triaging reported issues and assigning tickets to appropriate resources. As time permits the role will also be responsible for tickets which can be resolved or diagnosed remotely. Responsible for initial and continued communication with clients. They will work with Tier 1 and IT Managers as well as client leadership.
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